Be Assertive

Communication Styles

100

What are the 4 communication styles?

Passive, Aggressive, Passive-Aggressive, and Assertive

200

This communication style is characterized by the use of direct eye contact, a relaxed body posture, and a conversational tone.

Assertive Communication

300

This communication style is characterized by poor eye contact, a constant smile, and a tendency to speak quietly.

Passive Communication

400

This communication style is characterized by glare or staring, stiff or rigid body posture, and speaking in a loud or unfriendly voice.

Aggressive Communication

500

This communication style is characterized by staring or rolling our eyes but deny anything is wrong.

Passive Aggressive

"I" said what "You" Said

100

Assertive communicators use these kinds of messages?

"I" Messages

200

Aggressive Communicators use these kinds of messages?

"You" messages

300

Aggressive Communicators assign responsibility for their feelings to whom?

To others

400

Assertive Communication assign responsibility for their feelings to whom?

Themselves

500

What are the 4 pieces of the assertiveness formula?

I feel_____

when you ____

because ____.

I need/want ___.

Rights of AssertivenessFill in the blank

100

I have the right to judge _________. While others' behavior impacts me, I can choose how I respond.

Thoughts

Emotions

Behavior

200

I have the right to choose whether I am responsible for __________. While I have compassion for others' problems, I am not responsible for fixing their happiness.

Solving their problems

300

It is entirely human to ________. I can do so and take responsibility for them.

Make Mistakes

400

I have the right to say ________. It often reflects more on the explanation than the listeners capacity to understand.

I don't understand

500

I have the right to say ________. I genuinely may not be interested in the subject or another's based view.

I don't care

Ways to Say "No"

100

When someone asks you to do something you don't want to do, just say no. Say no without apologizing. Useful with salespeople

The Direct "No"

200

This way can used in a wide range of situations. It is characterized by repeating a simple statement of refusal over and over. It is good for persistent requests.

The Broken Record "No"

300

This is not a definite no. It is a way of saying no at the present moment but leaves room for yes in the future.

The Raincheck "No"

400

This is a way to acknowledge the content and feeling of the request, then add your assertive refusal at the end. Example: "I know you want to talk to me about that at lunch, but I can't come to lunch today."

The Reflecting "No"

500

This is not definite no. It is a way of opening up the request to see if there is another way it could be met. Example: "Is there any other time you'd to go?"

The Enquiring "No"

Assertion

100

This skill involves preparing what you are going to say and repeating it exactly as often as necessary, in a calm & relaxed manner?

Broken Record Assertion

200

This skill is used when you are experiencing very negative feeling towards another person?

Negative Feelings Assertion

300

While remaining calm and controlled, there are times when i t may be necessary to become increasingly assertive. For example, when the person you are dealing with ignores your needs or your rights.

Escalation Assertion

400

This skill can be a useful way of engaging with someone when a conversation involves confrontation or you are not comfortable with asking.

Empathy Assertion

500

This skill uses clear and uncomplicated statements to confirm what you need or want.

Basic Assertion