THEORIES
TERMS
BEHAVIORAL COMPETENCIES
SITUATIONS
PROCESSES
100

Category of leadership theories that states that leaders influence group members through certain behaviors; includes Blake-Mouton theory.

What are Behavioral Theories?

100

Related to technical skills training; often a partnership between employers and unions.

What is an Apprenticeship?

100

The knowledge, skills, abilities and other characteristics (KSAOs) needed to create a compelling vision and mission for HR that aligns with the strategic direction and culture of the organization, accomplish HR and organizational goals, lead and promote organizational change, navigate the organization, and manage the implementation of execution of HR initiatives.

What is the Leadership & Navigation Behavioral Competency?
100

Situation in which an organization’s compensation levels and benefits are similar to those of other organizations that are in the same labor market and compete for the same employees.

What is External Equity?

100

Process of delivering educational or instructional programs to locations away from a classroom or central site.

What is Distance Learning?

200

Motivation theory that states that the way a person interprets the causes for past success or failure is related to the present level of motivation; includes theories of Heider and Weiner.

What is the Attribution Theory?

200

Business management software, usually a suite of integrated applications, that a company can use to collect, store, manage, and interpret data from many business activities.

What is Enterprise Resource Planning (ERP)?

200

The knowledge, skills, and abilities (KSOs) needed to effectively craft and deliver concise and informative communications, to listen to and address the concerns of others, and to transfer and translate information from one level or unit of the organization to another.

What is the Communication Behavioral Competency?

200

Situation in which an employee’s pay is below the minimum of the range.

What is Green-Circle Rates?
200

Process of enhancing the effectiveness and efficiency of an organization and the well-being of its members through planned interventions.

What is Organizational Development?

300

Leadership theory that focuses on a two-way relationship between leaders and chosen employees; the leader mentors selected team members and gives them access to more information and resources in order to strengthen levels of trust and support.

What is Leader-Member Exchange Theory?

300

One-time payment made to an employee; also called performance bonus.

What is Lump-Sum Increase (LSI)?

300

As knowledge, skills, and abilities (KSOs) needed to work with organizational stakeholders in evaluating business challenges and identifying opportunities for the design, implementation and evaluation of change initiatives, and to build ongoing support for HR solutions that meet the changing needs of customers and the business.

What is the Consultation Behavioral Competency?

300

Situation in which a person or organization may benefit from undue influence due to involvement in outside activities, relationships, or investments that conflict with or have an impact on the employment relationship or its outcomes.

What is Conflict of Interest?

300

Process of broadening a job’s scope by adding different tasks to the job.

What is Job Enlargement?

400

Leadership theory in which the leaders’ goal is to serve the needs of their employees; emphasizes the sharing of power.

What is Servant Leadership?

400

Activities associated with an employee’s tenure in an organization.

What is the Employee Life Cycle?
400

Includes understanding the needs of stakeholders, creating networks of relationships, using relationship-building skills, and clearing away the obstacles to productive relationships.

What is the Relationship Management Behavioral Competency?

400

Situation where an individual’s performance on the job is the basis for the amount and timing of pay increases; also called merit pay or performance-based pay.

What is Pay for Performance (P4P, PfP)?

400

Process by which an organization identifies performance gaps and sets goals for performance improvement by comparing its data, performance levels, and/or processes against those of other organizations. 

What is Benchmarking?

500

Leadership theory that states that leaders are not appointed but emerge from the group, which chooses the leader based on interactions.

What is Emergent Theory?

500

Assessment tools that present prospective leaders with sample situations and problems they might encounter in a work environment.

What are Situational Judgement Tests (SJTs)?

500

As knowledge, skills, and abilities (KSOs) needed to understand the organization’s operations, functions, and external environment, and to apply business tools and analyses that inform HR initiatives and operations consistent with the overall strategic direction of the organization.

What is Business Acumen?

500

Situation in which workers slow processes by performing tasks exactly to specifications or according to job or task descriptions.

What is Work-to-Rule?

500

Process that involves a systematic survey and interpretation of relevant data to identify external opportunities and threats and to assess how these factors affect the organization currently and how they are likely to affect the organization in the future.

What is Environmental Scanning?