Someone says, “That’s not how it works.”
What’s one calm thing you can say back?
“Okay.” / “I hear you.”
Someone says they don’t like a movie you love.
What’s a calm response?
“That’s okay.” / “People like different things.”
You’re asked to do a chore you don’t feel like doing.
What’s a calm thing you can say?
“Okay.” / “Can I do it in a few minutes?”
You notice your voice is getting louder.
What does that tell you?
It means I need to calm down.
Which is better:
A) Saying “Okay”
B) Saying “That’s not true”
A) Saying "Okay"
A staff member corrects you about where something belongs.
What should you do before you talk?
Stop talking and listen.
A person says, “I disagree with you.”
What’s a safe sentence you can use?
“Okay.” / “I hear you.”
You’re asked again after you already said no.
What should you do instead of raising your voice?
Take a breath and stay calm.
Your body feels tense during a conversation.
What should you do with your body?
Take a breath and relax your body.
Which helps more:
A) Walking away
B) Proving your point again
A) Walking away
Someone says, “I think you’re mistaken.”
What’s a short response that shows you heard them?
“I hear what you’re saying.” / “Okay.”
Someone explains their opinion, and it’s different from yours.
What’s one way to show respect even if you don’t agree?
Listen without interrupting and don’t argue.
You feel frustrated because the task feels unfair.
What coping skill could help?
Take a break, use a fidget, or walk away.
You already said your point once.
What should you do instead of repeating it?
Stop talking and let it go.
Which keeps you out of trouble:
A) Taking a breath
B) Talking faster
A) Taking a breath
A person explains why your answer isn’t correct, and you feel annoyed.
What’s the best way to end the conversation without arguing?
Say “Okay” and end the conversation or change the topic.
A conversation starts turning into an argument over opinions.
What should you do next?
Stop talking, say “okay,” and move on.
You’re asked multiple times and feel like yelling.
What step should you use first?
Take a breath and listen first.
Someone keeps responding and you feel stuck.
What’s a calm exit line you can use?
“I’m done talking about this.” / “Okay.”
Which shows maturity:
A) Listening quietly
B) Interrupting to correct someone
A) Listening quietly
You’re sure you’re right and want to prove it.
What’s the better choice instead of arguing?
Let it go and move on instead of arguing.
You want the other person to admit they’re wrong.
Why is it better to let it go?
Because arguing won’t change their opinion and can cause trouble.
You don’t want to do the task right now.
What’s a better option than arguing?
Ask for a break or a different time to do the task, instead of arguing.
You feel like you must win the argument.
What’s more important than being right?
Staying calm is more important than being right.
Which helps you long-term:
A) Being calm
B) Winning the argument
A) Being calm