Front of House
Hotel & Hospitality
Soft Skills Toolbox
Cool Cuisine
Keep it Clean
100

This is the person who clears dirty dishes at a restaurant and cleans the tables when guests are done eating.

Who is a busser?

100

This is the person who takes care of luggage after a guest checks in.

Who is the bell attendant?

100

People use alarms, clocks, watches, or schedules to help manage this.

What is time?

100

This lettuce-based dish is typically served before the main course and is served with dressing.

What is salad?

100

This soapy stick helps stop sweaty pits, a must in any tight workspace.

What is deodorant.

200

This is the person who assists servers and maintains cleanliness during a banquet service.

Who is a runner?

200

This is the person who welcomes guests, verifies reservations, checks in and out, and handles complaints and requests.

Who is the front desk attendant?

200

This means you don't give up, believe in yourself, and don't feel bad when you ask for help.

What is a positive mindset?

200

They can be eaten scrambled for breakfast or used as an ingredient in many different recipes.

What are eggs?

200

This facial fuzz can fall into food, so it needs to be covered by a special kind of hairnet when working in a kitchen.

What is a beard?

300

These are the people who take orders, bring food, refill drinks, and ensure guests are having a good meal.

Who are the waitstaff?

300

This is the person who oversees setup and breakdown after the most important meal of the day.

Who is the breakfast attendant?

300

This is when people exchange information, thoughts, and feelings, typically through speaking/signing, watching, listening, or reading.

What is communication?

300

While snacking during a card game, a British noble invented this convenient bready meal so he could eat without getting his hands dirty.

What is a sandwich.

300

These bony body parts can hide dirt and germs that can get on food when touched. It's best to clip them often to avoid contamination.

What are fingernails?

400

This is the first person restaurant guests meet who greets and seats them when they arrive.

Who is the host?

400

This is the person who cleans up after guests check out and keeps common spaces neat and tidy.

Who is a guestroom attendant?

400

This is what a person who is ready and willing to engage in a difficult activity has.

What is initiative?

400

This grain is the most commonly eaten thing in the world, especially in Sushi and other Asian recipes.

What is rice?

400

This is what you do before and after handling any food, especially raw food, or when changing tasks.

What is washing hands?

500

This is the person who helps plan a banquet and oversees banquet staff.

What is a banquet manager?

500

This is the person who deals with special requests at very fancy hotels.

What is a concierge?

500

This means a person wants to gain new knowledge and skills so they can continue to grow.

What is willing to learn / growth mindset?

500

This stellar award is granted to the finest restaurants and is oddly named after a brand of tires.

What is a Michelin star?

500

This is when fluids or germs from food accidentally gets on tools or other foods, which could cause sickness.

What is cross-contamination?