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100

What was the amount that Harry Ford doubled his employee's salaries to?

Five Dollars

100

When did Snow White and the Seven Dwarves debut?

December 21, 1937

100

How many people does Disney hire annually?

Thousands 

200

When was Disney University created?

1955

200

True or False: Does Disney have applications to work for them online?

True

200

What do newly hired cast members start their tenure at Disney with?

Traditions

300

What are the 6 tips for culture building?

Keep it simple, Make it global, Make it measurable, Provide training and coaching, Solicit ideas and feedback, and Recognize and reward performance. 
300

How many tiers are employees trained to have good service delivery? Bonus Question, What are they?

Four tiers. Global orientation, line-of-business training, local orientation, and on-the-job training.

300

What countries was Start Holding based out of?

Holland, Spain, and Germany 

400

How many applicants does Disney World receive each day?

From 150-200

400

What resort was part of Walt Disney's original vision for his new park in Florida?

Polynesian Resort

400

What are the four quality standards that Start adopted?

Accessibility, Reliability, Service Provision, and Efficiency

500

What are Disney's 7 guidelines to guest services?

Make eye contact and smile, greet and welcome each guest, seek out guest contact, provide immediate service recovery, display appropriate body language, preserve the experience, and thank each guest

500

How many values did the staff at the Polynesian Resort create?

Eleven

500

After the revitalization of the Polynesian Resort, what was the percentage of increase in guest satisfaction?

21% to 68%, so 47%