Shipping, Handling, Processing, and Returns
According to Beautycounter.com how long does it take a return to process?
Once your return is received at the warehouse, please allow up to 10 business days for the refund to be processed.
Where is Beautycounter HQ located?
The company headquarters are in Santa Monica, California.
Tru or False: The Clean Deo Certifications are EWG Verified, Vegan Badge, and Leaping Bunny.
How many Shades do we currently offer in our Lined & Primed Lip Defining Pencil?
The Never List is made up of more than ____ questionable or harmful chemicals that we never use as ingredients in our products.
True or False :
All items are eligible for a refund.
The following products and services are not eligible for a refund (except as a delivery issue):
Unfortunately, we are not able to offer any exchanges. We require the entire regimen/collection to be returned for a refund.
According to our Commitment to consistency, what is the timeframe to reinstate expiring product credit?
Reinstate any request within 30 days of PC expiration date.
What is the first ingredient listed for the Countertime Tetrapeptide Supreme Cream?
Name this product :
A smooth and translucent finishing powder that blends invisibly to set makeup and absorb shine for a natural, even finish and no white residue.
Mattifying Powder
What is the website address for our Ingredients Glossary? Or where can you find it on our website?
What city and state is our U.S. Returns Warehouse located?
What is the shipping rate for a Puerto Rico priority order?
$10.95
For orders shipped to Puerto Rico, a single rate applies, regardless of order value:
What are the How to Use instructions for our Daily Shampoo?
Gently massage onto wet scalp and hair. Rinse thoroughly and follow with our Daily Conditioner.
https://www.beautycounter.com/product/Daily-Shampoo-Bright-Grapefruit
What are the four shades of our Brilliant Brow Gel?
What is the percent of our Mica suppliers that we have audited in person?
We’ve proudly audited 100 percent of our mica suppliers in person.
If you used product credit on an order and make a return is that product credit lost?
No. If you used Product Credit when ordering, the Product Credit amount would be applied back to your account first.
Do I have to spend all of my product credit on one order?
No. You can use any amount of your Product Credit on the subtotal of an order. The remaining Product Credit balance in your account will expire on the original expiration date of 90 days from the date of issuance.
What is the number SPF used in our Dew Skin Tinted Moisturizer?
20.
https://www.beautycounter.com/product/dew-skin-tinted-moisturizer/variant-2311452
What are the Clean Beauty Promise Certifications listed for the Cheeky Clean Highlighting Balm?
Cruely Free
EWG Verified Product
https://www.beautycounter.com/product/cheeky-clean-highlighting-balm
In our Social Mission Report, how many safety standards have we set for our manufacturers?
Can I exchange or return a host reward?
Free host reward products are not eligible for an exchange or refund. A half-off host reward product cannot be exchanged; however, it can be returned for a refund of the half-off value. Both free and half-off host rewards that are returned are not eligible to receive another host reward item.
What is the shipping cost of a Canada order including a membership over the subtotal of $145?
Free. Currently, free shipping is offered for Canada customers over the amount of $100. This is normally $125.
What are the How to Use instructions for the Luminous Hydration Body Oil?
Massage all over body until well absorbed. Use after shower or bath for optimal results.
https://www.beautycounter.com/product/luminous-hydration-body-oil-in-citrus-rosemary
How many products are available in the Flawless in Five?
Six
Who Said: In 2011, I learned that the US only bans 30 ingredients from personal-care products.