Service
Name the 4 service writers
Who is Alisa (Aliza, Lisa, Liza)
Who is Cheyanne
Who is Jason
Who is Tony
What engine does the 23 Swift 20T have?
V6
What was the name of Beckley's before it was was Beckley's?
What is Funtime RV
What is the proper way to follow up with a Lead?
Call - Log it
Text - Log it
Email- Log it
Where do all calls that are asking about Fleetwood/canvas repair go?
Who is.... Derek Smith EXT:246
What services do we NOT offer
what is Dump station
What is Mobile service
How many slides does the 15 Siesta 24SR have?
what is 1
What payment types do we accept on day of Delivery?
What is Cash
What is Wire Transfer
What is Cashiers check
What are you supposed to take a photo of and send to PDI after your towable sale?
What is Hitch Weight (Tongue Weight)
Name the receptionist's at all service center locations?
Blair - Thurmont
Sherry - BPA
Ashley - Rentals
How long is the 22 Vienna 25VRML?
What is 24ft 11in
What are the 4 disclosure choices for a used unit?
what is 90 Day Limited Warranty
What is MD Inspection
What is Appliance Prep- No Warranty
What is Water damage and delams - No seal OR Seal no repair
What is Sold, as is out of state only - No warranties or guarantees
If you sell used hitch work, what are your next steps?
What is...The PDI trailer to make sure we even have the part needed, if we have the part you will need to tag it immediately.
Who sells the snowplows and who installs them?
Who is Roger - Sales
Who is Curtis - Install
How many slides does the 2011 Ventana 3962 have?
what is 3
What are the 7 Core Values of Beckley's RVs?
What is......
Integrity Responsibility
Positivity Accountability
Leadership Communication
Respect
Name all Grand Design Reps
Who is Drew (Imagine & Transcend)
Who is Jeff (Reflection)
Who is Darren (Lineage)
What tour are you supposed to give as part of your sale/delivery process?
What is a service tour.
Introduce your customer to the service writers and give them a tour of the service center and explain to them in detail the process of how their experience will go in the future.
What is the difference between a spartan chassis and a freightliners chassis?
what is chris demone
When is Kelly's Birthday?
What is July 29th
When a fresh up comes in regarding a unit they saw online, what is the protocol?
What is which website.....
Beckley's - All sales associates
Other - ALEX!!!!!!!!