PERSON-CENTERED CARE
This approach focuses on treating each resident as an individual with unique preferences, needs, values, and life experiences.
What is person-centered care?
This type of communication uses words, facial expressions, body language, eye contact, and tone.
What is verbal and nonverbal communication?
Bathing, dressing, grooming, toileting, eating, and transferring are examples of these.
What are Activities of Daily Living (ADLs)?
A CNA's responsibility to keep a resident's personal and medical information private is called this.
What is confidentiality?
Instead of asking, “What is wrong with this resident?” a CNA using this approach asks, “What is important to this person?”
What is person-centered care?
A CNA should use this type of listening to demonstrate attention and understanding when a resident is speaking.
What is active listening?
When assisting with dressing, the CNA should encourage the resident to do as much as possible independently. This promotes what?
What is independence?
A CNA should report changes in a resident's condition to this member of the healthcare team according to the care plan and facility policy.
Who is the nurse?
A resident refuses a bath because she prefers bathing in the evening. What should the CNA do?
What is respect the resident's preference and work with the resident to find an appropriate time?
A resident says, “Nobody ever comes to visit me anymore.” What is the best CNA response?
What is “It sounds like you're feeling lonely. Would you like to tell me more about that?”
A resident can brush her own teeth but needs assistance setting up her supplies. What should the CNA do?
What is provide the needed setup while allowing the resident to perform the task independently?
A resident offers a CNA $20 for helping with her bath. What should the CNA do?
What is politely refuse the money and follow facility policy regarding gifts?
A resident with dementia becomes upset during morning care. The CNA discovers that loud noises make the resident anxious. What is the best person-centered response?
What is reduce the noise, provide reassurance, and adapt care to the resident's needs?
A resident has difficulty hearing. Name TWO things the CNA should do when communicating with this resident.
What are face the resident, speak clearly, reduce background noise, and use appropriate volume without shouting?
During a shower, a resident tells the CNA that the water is too hot. What should the CNA do?
What is stop and adjust the water temperature to protect the resident from injury?
A CNA hears two coworkers discussing a resident's medical condition in the hallway. What should the CNA recognize as the concern?
What is a potential breach of confidentiality/privacy?
A resident tells the CNA, “I don't want anyone helping me get dressed today.” What should the CNA consider before simply completing the task for the resident?
What is the resident's right to choice, independence, dignity, and participation in care?
A resident becomes angry and begins yelling at the CNA. What is the best initial response?
What is remain calm, listen, acknowledge the resident's feelings, and attempt to determine the cause of the behavior?
A resident with limited mobility is able to feed himself but takes a long time to finish. What is the most person-centered response?
What is allow the resident adequate time to eat independently while providing assistance only when needed?
A CNA is asked to perform a task that is outside the CNA's scope of practice. What should the CNA do?
What is not perform the task and seek guidance from the nurse/supervisor?