Phone Calls
Someone calls in concerned that there is a sudden influx of wild bunny's in Battleground. We do not seem to have a batch or letter on bunnys, what do you do?
Click "this message does not have a batch yet."
Your fellow intern is covering the front office but you have a question for them about press clips, where should you discuss the question?
In the back office
Tomorrow is your day to sit in the front office. You notice that there is a 9am tour the next day, what time should you plan to arrive at the office?
What is 10-15 minutes before 9am
Where do you put outgoing mail or green envelopes after you have processed them?
In the box to the left of the door?
Someone calls in wanting to talk to a staff member immediately about specifically body cameras. They do not want a form email, they want to talk to someone. What do you do?
Assign to "this message does not have a batch yet." Louise will then assign the message to a staff member
Someone hands you their business card as they walk in for their meeting. Where do you put it?
What is the area right beneath the left monitor. After enough business cards are acquired and business cards have been logged they will go in the top left drawer.
You enter into the front office and see newspapers sitting on the front desk that someone has brought in. After replacing the new Washington Post, what do you do with the other newspapers?
What is recycle them in a bin that is not in the front office
A green package comes at 11am. It is full of mail, when you open it you see it is hundreds of post cards and letters expressing how upset they are about Trump, you notice some is from in the district and some is not. What do you do?
Recycle all of it! - mail from the district has already been scanned into our system!
Someone calls in and explains they have a White House tour scheduled but realized they also want a Capitol Tour, but they are coming tomorrow. What do you do?
What is, give Louise's email over the phone and tell them to reach out to me directly. Most of the time they will already have been emailing with me.
Someone starts to call in as you are welcoming someone through the door. Who do you prioritize talking with?
What needs to be watered every morning?
What is the 4 plants in Marie's office, but maybe avoid watering the cactus.
A package comes from someone and they are asking you to sign! What do you do after you sign for the package
Open it! If it is a letter specifically for Marie from a constituent you can recycle it, it has already been scanned in. If it is an official document from a government agency, put it on Zev's desk
Someone calls in very distressed about a case. What is the fastest way you can connect them with our district office to help?
As someone is walking through the front office with the hole puncher, paper circles rain down through the front office. How do you get a vacuum to clean this up!
Call first call/CAO, look up their number on house net!
While putting the newspapers away you notice that the taffy and craisins are running low, where do you go to get new ones?
The Verizon bill for the month arrives, what do you do?
Scan it in and send to Louise, then send her a teams message that it went on her way to her!
Someone calls in explaining that they want Marie to speak at their wedding. They have been long time fans of Marie and it would just mean the world to them.
Refer them to the website to fill out a commendation or scheduling request.
What is, let them know respectfully that you hear them and know it is ongoing but because this is the official office you cannot discuss that, they change the subject to an easier to discuss topic! How long have you lived in WA?
You come in one morning and the display in the front office has completely fallen off of the wall, what do you do?
What is, look up the number on housenet and call firstcall (55555) or CAO
A flag arrives ready to send to a constituent! What do you do?
What is, put it in a box, label the box, tape the label, and then bring it to the post office and mail room. Do not forget to send the receipt to Louise afterwards!