Tenant Relations
Tenant reports their sales and issues a payment online. What system are they using?
What is CommercialCafe?
Tower City is closing for the upcoming holiday. Who gets notified and when?
At least 2 weeks before the holiday, an eblast should be sent out to all tenants.
What program would you use to check on a previous leak?
Elevate
You find a guest sleeping in the Eatery. Who do you report the issue to?
TSOC.
This is the type of rent paid based on monthly sales
Tenant approaches you to tell you their display lights are out. What is your next step?
What is check lease agreement to see who is responsible for their lights. Place work order in Elevate/have tenant place work order. Communicate to tenant if they are responsible for work done.
You notice a lot of smoke coming from the Eatery. What do you do?
Assess the area and involve engineering. If there is an open fire, PM will call fire department and TSOC.
What number should tenants call for emergency maintenance after hours?
TSOC
During your nightly doom scrolling, you notice a post of Tower City in a negative light. What do you do?
Screenshot the post and send it to Jason Russell who will communicate with Bedrock Leadership and Communications
A statistic that measure the difference between what is spent and what is budgeted
Variance
Tenant has not paid rent recently and it's near the end of the month. What do they receive?
What is a 3 day notice
TSOC reports a portico door isn't closing properly. What do you do?
Place a work order in Elevate for Engineering. Reply to TSOC with the work order number.
Where is Tower City's energy produced?
Central Plant
TSOC reports a family involved in a slip and fall on an escalator and they'd like to speak with management. What is your next step?
File an incident report.
9500, 5600 and 9520 are examples of what
Yardi codes
Tenant sends you a copy of their COI. What do you do with it?
What is, upload it to Jones.
There is a report that an elevator has been tagged with graffiti. What do you do?
Alert ABM to have the graffiti removed ASAP.
There is a report of a leak and the source is from Hotel Cleveland. What is your next step?
Reach out to Hotel Cleveland with Tower City Engineering to investigate.
You're approached by a reporter from NewsChannel 5 asking if they can film Skylight Park. What do you tell them?
Requests for film footage has to be made to our communications department in Detroit.
The rent charged to a tenant in addition to the base rent to maintain the common areas
CAM Rent
A first floor tenant reports a flood. What do you do?
What is assess damage and involve engineering
TSOC reports H6 is down. What do you do?
Report the issue to KONE. Reply to TSOC letting them know a service call has been placed.
Toni from EMS is reporting the temperature in her space is reading 84 degrees. Which engineer do you reach out to?
Tom Kontz.
There is a report of a union contractor stealing money from a guest. The union committee wants to see the footage from the incident. How do you obtain the footage and what are your next steps?
Review the footage with TSOC. Schedule a meeting with the union representative. Because footage cannot be shared, it will be downloaded to a flash drive for viewing. It must be returned to TSOC immediately.
Because we live in a monopolistic state, what must accompany a standard certificate of insurance?
Workers Compensation Certificate