Communication is Key
Exchange of information about the patient and plan of care that happens each shift.
What is bedside shift report?
A caregiver rounding on a patient at least every hour...
What is Hourly Rounding?
The abbreviation is BCMA
What is barcode medication administration?
AIDET
What is Acknowledge, Introduce, Duration, Explain and Thank?
Safety by Choice, Not by Chance
What is HRO, High Reliability Health Care?
Patients can call a Rapid Response for themselves by using this process.
What is Condition Help? Dial ext. 4357
The 4 P's
Pain, Potty, Position and Personal Belongings
Two patient identifiers
What is name and date of birth?
HEART
What is Hear, Empathize, Apologize, Respond, and Thank?
Does this information make sense based on what I know to be true or correct?
What is a questioning attitude?
A place in Cerner to access real time information during report
What is SBAR I & II?
Director of Patient Experience for French Hospital
Who is Irving Hernandez?
The method in which the patient demonstrates understanding of the education provided.
What is the Teach Back method?
HELLO
What is Humankindness, Eye Contact, Listen, Learn and Offer Assistance?
Stop. Think. Act. Review.
What is STAR?
The Why of Bedside Shift Report
What is Patient Safety?
When getting ready to exit the patient room after your hourly round, you...
Ask the patient and family “what else can I do for you before I leave?”
Tools used to communicate medication indications and side effects.
What is the "Reference Text" in Cerner, or the Medication SIde Effects sheet?
Speaking highly of next person to see the patient
What is Managing Up?
A way to communicate safety concerns.
CUSS - Concern, Uncomfortable, Stop, Supervisor
The tool utilized to communicate patient goals, care team names and plan of care amongst the patient, staff and family.
What is the White Board?
When walking by a room with the call light on, you must stop and address the patients needs. Do not walk by. What is this called?
What is the No Pass Zone?
This adhoc form is where you document refusal of time critical medications such as antibiotics, anticoagulants, anticonvulsants, scheduled insulin, and immunosuppressive agents
What is the Refusal of Care form?
Manager of Patient Safety for French Hospital
Who is Alexandria Williams?
A. Alpha B. Bravo C. Charlie D. Delta E. Echo
What is phonetic clarification?