Patient Experience
This is the month & year the question about bedside shift report began appearing on patient surveys
What is January 2026?
This individual is responsible for submitting a “good catch”
Who is ANYONE?
This is a critical status related to resuscitation that must be communicated during bedside shift report
What is code status?
This direct benefit for patients and families during a bedside report involves knowing the plan for their care and having the opportunity to ask questions.
What is improved communication and understanding?
Two key areas of patient experience that see a positive impact when bedside shift report is consistently performed
What are “Nurse Communication” and “Staff working together to care for you”?
The total number of “good catches” submitted since our go live date
What is 23?
During bedside shift report, nurses should confirm the status of these access points for medication delivery
What are IV sites?
This benefit of BSR allows for immediate clarification of orders or concerns, rather than waiting until after the handoff.
What is real-time problem-solving/question answering?
As of May 19th, this is the rounded percentage of patients who reported that bedside shift report was always done
What is 60%?
This is the count of “good catches” recorded so far this year
What is 7?
This should be done if anyone is unsure about information shared during bedside shift report
What is ask clarifying questions?
For nurses, conducting BSR often leads to this improved aspect of their work environment, stemming from better communication and team cohesion.
What is job satisfaction or teamwork?
When a patient selects this response for bedside shift report, it often leads to improved scores in other areas of patient experience
What is “always”?
This describes the process for submitting a good catch
What is scan the available QR code or visit the link?
This step of infection prevention should occur before and after bedside shift report
What is hand hygiene?
This crucial benefit helps to alleviate anxiety for patients and their families by ensuring they are aware of who is caring for them and what the immediate plan is.
What is improved sense of security and trust?
In the patient experience survey, these are the four possible responses a patient can choose when asked about the frequency of bedside shift report
What are “sometimes, usually, always, or never”?
This is the most frequently identified safety error discovered during BSR
What is Incorrect IV pump programming?
Asking this question helps to engage the patient and make sure all pertinent information is addressed.
What is “is there anything else that you would like me to know?”
For patients, this direct outcome of BSR helps prevent misunderstandings and ensures that all care providers are aware of their current status and needs.
What is enhanced patient safety and reduced medical errors?