Sugar 101
Role Playing
Skin From Scratch
Spray Tans
Everything Else
100
A client asks what's the difference between sugaring and waxing. How do you respond?
May vary, but looking for:
- sugar doesn't adhere to living skin cells
- sugar is water soluble
- application of sugar vs. wax is different making it more successful of grabbing the hair from the root
- longer results
100
Client says, "I hate subscriptions. I'd rather pay as I go."
Make the Sugar Society membership sale.
May vary.
One response could be, "You already pay as you go, but with 15% off every time plus product and quarterly perk."
100
What product is perfect to do twice weekly and in between appointments to help hairs break through dead skin?
Sugar Scrub
100
Sugar Sugar tans are formulated using organic DHA.
True
100
This is required for all clients in order to have a booking.
Credit Card
200
Why are the results with sugaring better than waxing?
Sugar is able to grab the hair at a shorter length in the beginning of the anagen phase compared to waxing when it is pulled towards the end of the anagen phase and the start of the catagen phase.
200
A client says, "I come every four weeks for a Brazilian."
Make the Brazilian Fix sale.
May vary. Focus on savings, why it is set to once a month to use.
200
After finishing a full face sugar, you notice your client is red. What product do you put on to calm the skin?
Silver Reboot
200
A client with very fair skin wants to be tanned, but nothing too dark and wants just a golden touch. Which tan do you recommend?
Rush Express
200
The purpose of the Rebook Bar is?
More privacy, one on one conversation to close out the sale with rebooking, product, and any lock-in memberships.
300
Why does the application of sugaring matter?
The application allows the pore to be more relaxed so the sugar molecules can better grab the hair to be extracted right from the root in the direction it grows to prevent breakage.
300
Client says, " I keep moisturizing, but notice trapped hairs still. What else can I do?"
Educate and make a sale.
May vary:
- focus on products (scrub, oil, etc.)
- focus on consistency
300
Which product(s) do you recommend?
Wake Up Clear
Silver Reboot
Zinc Block
300
A client asks if they sleep in the tan or wait longer to rinse it off, will it be darker. Your response is?
While the tan is perfectly safe to sleep in, it does not enhance the color.
300
A client comes in every five weeks for her Brazilian. She has been sugaring for years so her hair is sparse and thinned out. Lock her in.
A Brazilian Fix could work for her but it would get confusing with rebooking time to time.
A Buy 6+1 Package would be more beneficial for her.
400
A client asks, "what year did sugaring start?" What do you say?
It is actually the first form of hair removal dating back to 1900 BC with Alexander the Great and Cleopatra, having it been around for thousands of years!
400
You have a new client getting a Brazilian done. Get her to add on a brow sugaring and sign up for Sugar Society.
May vary.
400
Recommend the Elite product package to this client for the greatest overall results and impact.
Grace Cleanser
Elemental Upkeep
LOL Eye Cream
Face the Hydration
G'Night N'Brighten
400
As you're spraying the client, you notice the fan turned off and the solution starts to drip. What do you do?
Use the kabuki brush and blend it in.
400
A client travels in between DTLA and Phoenix. What membership best suits her travel needs and can be used at any location?
Sugar Society
500
Someone walks in and is dumbfounded that you're not selling cupcakes, and asks what is Sugar Sugar. What do you say?
Microspa concept that focuses on clean beauty; provide services such as facials, spray tanning, but emphasize in sugaring hair removal.
Proceed with giving the person demo.
500
Get your client rebooked without asking, "Do you want to rebook?"
May vary.
500
A client comes in for a Brazilian, facial, and tan. Send them home with product. Which ones do you send?
Everything!
500
You're on the phone with a client booking a tan. How do you prep them for their appointment?
- Offer sugaring services
- Make sure if it's for a big event, that it's two days prior
- Loose clothing
- No moisturizer/oils
500
Reiterate contract terms for Sugar Society, Bikini Fix, and Glow Fix.
- 6 month commitment
- withdrawn at the 1st of the month
- no rollovers
- cannot be transferred
- 31 day cancellation notice