Soft skills
Fraud types
Internal fraud
External fraud
Fun
100

What is ASAP stand for 

apologize

sympathize and empathize 

Accept responsibility 

Prepare to help

100

Never received

never gotten card in the mail

100

Internal breach is an event in which sensitive personal information is compromised like what?

name 

ssn

driver's license number

medical record

financial information 

100

ICE the suspicious callers

Identify

Collaborate

Escalate


100

who wrote to kill a mockinbird?

harper lee

200

how times do we say the customers last name 

3 times

200

other 

we do not use other as fraud

200

Remember to care means what.

  • CAUTIOUS
  •  AWARE
  •  RESPONSIVE
  •  EVALUAT
200

three types of fraud

Account takeover

Fraudulent appl

bust out fraud

200

who played the voice of nemo ?

Alexander gould

300

jargon can be used on the call 

false

300

Fraud app

if they stated that they did not appy for the card

300

what is logical security?

 Consists of software safeguards for and organization's systems, including user identification and password access, authentication, access rights and authority levels

300

fraud application voice will sound like what 

 

  • Voice is muffled or sounds distorted  
  • Delay in verification
  • Failing key parts of verification
300

who played sebastian in the little mermaid

Samuel E Wright

400

dead air is considered to be anything longer than 10 seconds

true

400

account takeover

Is when the true customer applies for the account, but a fraudster takes after the account by changing the address, phone number, email and/ or adding themselves to the account

400

computer theft is what

 is any person who uses a computer or computer network with knowledge that such use is without authority and with the intention of obtaining property by any deceitful means or artful practice.

400

Add a watch and forward to first party fraud (FPF) in the event that there is high suspicion or evidence of any of the following 

Fraud app

 Account takeover

 Bust out fraud

Transaction trends out of the norm

Return payments

Balance transfer fraud

Redemption fraud 

Other known trends

400

who wrote sonnet 18?

william shakespeare

500

active listening is what 

when speaking with a customer is to ensure that his/her needs are all met without needing to repeat the information

500

Counterfeit

Counterfeit is when the card is IN the cardholder's possession, and there is activity occurring at the     same time and/or a different location where the cardholder last used his or her card; all charges will indicate 

500

Corporate security policy information holds one of three high level classification 

  • Restricted data 
  •  Confidential data 
  •  Public data.
500

Bust out fraud 

is when a true cardholder applies for an account, quickly spends up the credit limit, and sometimes will make payments. Ultimately, the payments return as NSF, the cardholder never makes legitimate payments, and it becomes a collections issue.

500

who wrote the dr seuss books

theodor suess geisel