Vocabulary
What is this an example of?
Communication/disabilities
Communication
Behavior in Healthcare
100
A type of communication that uses words
What is verbal communication?
100
•Yelling/abusive language
•Threats/bullying
•Sexual harassment
•Frequent absences
•Incomplete work
What is "disruptive behavior"?
100
What is a tip to communicate with someone who is in a wheelchair?
What is: "be at their level and give eye contact"?
100
1.Posture
2.Gestures
3.Touch
4.Dress
5.Tone
6.Silence
What is "non-verbal communication"?
100
In healthcare, between whom can conflicts occur?
What is:
•Staff at the same level
•Staff at different levels
•Staff and patients
•Staff and patient’s family
200
The hierarchy of authority that states who is in charge of whom and of whom permission must be asked
What is the chain of command?
200
•Positive Attitude
•Responsibility
•Willing to learn
•Initiative
•Flexible
•Prompt and prepared
What are "employability skills"?
200
What is a tip to communicate with someone with hearing loss?
What is: "let them read your lips, face them, make sure you have their attention, reduce background noise, use sign language if you can"
200
What are you doing if you:
•State the name of the facility
•State your name
•Thank the caller before they hang up
What is "answering a phone call"?
200
What is a tip for managing conflicts?
What is:
1.Don’t let small problems get larger; deal with them right away
2.Respect differences
3.Listen to others’ perspectives and feelings on the situation
4.Focus on solving problems, not changing people
5.If you can’t solve the problem, turn to someone who can help
300
Serious disagreement between two or more people
What is a conflict?
300
•Active participation
•Common goal
•Positive Attitude
•Trust
•Commitment
What is a characteristics of "effective teams"?
300
What is a tip to communicate with someone who does not speak English?
What is: "use simple words, use pictures, talk slower, use a translator."
300
The color of pen ink you should use when writing down anything.
What is "black"?
300
What are some professional standards that healthcare employees need to follow?
What are:
•Hygiene
•Dress
•Language
•Confidentiality
•Behavior
400
The exchange of thoughts, feelings, and information.
What is communication?
400
•talking
•texting
•writing
What is "verbal communication"?
400
What is a tip to communicate with someone vision problems?
What is: "touch and sound is important"?
400
What should you be aware of when communication verbally?
What is:
1.Word choice
2.Speed
3.Tone
4.Clarity
400
What is wrong with this picture?
What is: bad behavior; doesn't look like she cares; no empathy.
500
This is difficulty understanding or expressing speech.
What is aphasia?
500
•Reduce background noise/distractions (NO CELLPHONES!!)
•LISTEN
•Look at the speaker
•Allow time for response/talking
•Keep conversation patient-centered
•Do NOT interrupt
What are "effective forms of communication"?
500
What is a tip to communicate with someone with aphasia?
What is: "be patient and use pictures"?
500
What percentage of communication is non-verbal?
What is "93%"?
500
Describe 'empathy'
What is "being able to understand how another person is feeling"?