Company Values
What company value is dedicated to showing empathy and sympathy toward an individual?
Kindness
What part of the brain is responsible for basic life functions?
Hindbrain
What region of the brain is most physically affected by trauma?
Forebrain
What is co-worker conflict?
Disagreement among co-workers
When an individual becomes escalated you should use the restraint technique. True or False
False
What company value is dedicated to giving your everything toward a task/job/etc?
Passion
What part of the brain is responsible for Fight, Flight or Freeze?
Amygdala
What are universal precautions?
Assume everyone has trauma
What is one nonverbal gesture that gets miscommunicated?
Body Language
Physical Contact
Appearance
What are appropriate objects to use, if a blocking pad is not available?
Cushion
Pillow
Sweatshirt
Bean Bag
Anything soft
What company value is dedicated to taking accountability for yourself?
Ownership
What senses are processed through the Thalamus?
Sight and Sound
What part of the brain is responsible for impulse control?
Prefrontal Cortex
What proximity zone should you be in during an escalated state?
Public Zone
What is an emotional crisis? (Name given during crisis situation)
Boiling Point
What company value is understanding the impact of our choices and staying true to yourself?
Authenticity
What is the Broca's area responsible for?
Speech and Language
Children with intellectual and mental health disabilities are _____ times at risk for sexual abuse as their peers without disabilities.
4.6
What is an appropriate verbal interaction during an aggressive episode?
What do you need?
May I help you?
What are the 4 R's of the Trauma-Informed Approach?
Realize
Recognize
Responding
Resist Re-traumatization
What company value is meeting and/or exceeding the expectations of each individual?
Service Excellence
What fundamental unit of the brain is most related to learning?
Neurons
What are the 4 key features of PTSD?
Re-experiencing
Avoidance
Cognitive/Mood Changes
Hyper Arousal
Name and define the "Roots of Conflict"
Competition-two or more participants trying to obtain the same goal
Miscommunication- failure to communicate clearly by one or both participants
Differences- Having different views/opinions on different topics
What is the key to survival at birth? How does that key factor benefit the brain?
Relationships
Self-regulation