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National Patient Safety Goals
Care, Treament, & Services
Rights & Responsiblilities
Environment & Safety
Mystery Category
100
Use two of these when providing care, treatment, and services
What are two patient identifiers?
100
These must be completed within 5 visits or one month; whichever is longer, and must be written behaviorally specific and measurable
What is the Individual Service Plan (ISP)
100

The Patient Advocate, The Joint Commission, Disability Rights of WV, OHFLAC and Boards of Licensure to name a few.

Where patients are notified they are able to file a complaint?

100

Corrugated boxes

What is something that can never be stored on the floor?

100

Completeness of clinical record, satisfaction surveys, outcome measures, and complaints are examples of these.

What are OP-Psychiatry Performance Improvement Reports

200
The process used when obtaining information about a client's medication.
What is medication reconciliation?
200
This is the organization's philosophy concerning seclusion and restraint
What is the least restrictive environment / striving for a restraint free environement
200

The ability to file a complaint without fear of retaliation, right to participate in one service, regardless of refusal of another service, communication is done in terms the patient can understand, and participate in the development of their treatment plan.

What are the patients rights?

200

Code Blue

What is a Medical/Cardiac Emergency

200

Plan, Do, Study, Act

What is PDSA, the organizations Performance Improvement Model?

300

Using hand sanitizer between patient contacts, washing hands when visibly soiled, cleaning equipment between each  use

What is infection prevention?

300

Making recommendations for identified pain, unexplained weightloss, or other medical ailments.

What is addressing variances in the treatment recommendations in a diagnostic assessment?

300

The client, parent/guardians (when applicable) and treatment providers

Who is involved in the development of a client's treatment plan?

300

Doors to Non-Patient Care Areas

What is closed and locked at all times?

300
To improve the human condition by providing patient-centered, university-quality care
What is the mission of the University of Toledo Medical Center?
400

NPSG 15.01.01: Identify patients most at risk of suicide

What is the CSSRS?

400
Timely and accurate documentation, promptly return messages, and provide client centered care.
What are ways I contribute to Performance Improvement?
400

The process of establishing a mutual understanding between the client and the clinical staff about the care, treatment, and services and explains the risks and benefits of services

What is informed consent?

400
No more than 18 inches from the ceiling
What is how far items should be from the ceiling?
400
qd, IU, q.o.d., ms, cc, etc
What are unapproved abbreviations and should never be used?
500

Name and Date of Birth

What are outpatient's two patient identifiers

500

Incorporating client's own words and using quotes in the clinical record.

What is evidence that the client was an active participant in the development of the treatment plan?

500

Providing information about present complaints, past and current functioning, asking questions when they don't understand, following instructions for their plan of care, showing respect and consideration.

What are the patient's responsibilities?

500
Account for clients, move away from doors and windows, keep quiet, and lock doors
What is the response duing a lockdown drill?
500

Mission Statement

What is "Improve the Lives We Touch"?