The Rothman Workplan
Role of a Supervisor
Communications
Interviews & Reviews
Costco Etc., Etc., Etc.
100
His passion for people as well as his dedication to fostering diversity and inclusion at Costco played a major role in our success.
Who was Ron Rothman?
100
True or False.....what supervisors think and what employees actually want from their jobs are often one and the same.
What is False?
100
These are the qualities in the B.E.S.T test.
What are:
BOLD
EXPRESSIVE
SYMPATHETIC
TECHNICAL
100
30 days prior to an employees anniversary date.
When is a Performance Review is due?
100
An airplane hanger.
What was the first Price Club Store?
200
Not letting members use expired coupons.
What is respect our Suppliers and Venders?
200
What is the term for breaking-up tasks among individuals in order to achieve a common goal.
What is Delegate?
200
Being direct and getting results are characteristics of this style.
What is BOLD style?
200
SPECIFIC
MEASURE
ACHIEVABLE
RESULTS ORIENTED
TIME LIMITED
What are SMART goals?
200
Item purchased at Costco for the movie American Pie.
300
Name a minimum of 3 elements of the Rothman Workplan.
What is
RECRUITING
INTERVIEWING
ORIENTATION
CATCH THE SPIRIT
DIVERSITY
PERFORMANCE REVIEWS
PROMOTIONAL PROCESS
300
This is 80% of a supervisor's job.
What is Teach, Teach, Teach?
300
A tool we can use for APPRECIATION, CONCERN, AND SAFETY.
What is the Employee Performance Log?
300
A way to predict future behavior and performance in a new-hire interview.
What are BEHAVIOR BASED INTERVIEW QUESTIONS?
300
Price has remained the same since 1985
What is the Hot Dog and Soda combo?
400
Diversity at Costco.
What is the Rothman Workplan?
400
Three ways to better manage your time.
What is:
PLAN
ORGANIZE
PRIORITIZE
400
80% of a supervisor's time should be spent with Productive Employees.
What is the 80/20 Rule?
400
Providing timely and consistent feedback.
What is a Performance Coaching Log?
400
Movie filmed in Costco.
THE WATCH
EMPLOYEE OF THE MONTH
IDIOCRACY
500
These are the 3 key requirements of diversity at Costco.
What is RESPECT, INCLUSION AND EXCELLENCE?
500
Questions a supervisor should ask themselves before making decision.
What is this really about?
Who is involved?
Who should be involved?
Whose decision is this to make?
How do we follow up?
500
Employees want to hear this most from their jobs.
What is Appreciation?
500
Three most common words that are easily confused in the warehouse and in interviews.
What is OFTEN, ALWAYS and USUALLY?