Multiple choice
During a warm hand off we Must:
a. Review Previous Notes
b. connect lead and prospect and leave the conference
c. provide contact id
d. Reconfirm the Prospect's Presence
e. Confirm the Prospect is Listening
f. cold transfer
E, C, A, & D
We help small-town businesses grow faster and run smarter with the Townsquare Business Management Platform.
True
What are the four steps we take to help your business succeed:
Engage, branding and conversion, customer management, and Follow up and repeat business
What kinds of businesses do you work with?
We work with small businesses in small- and mid-size markets across the country. Roofing, HVAC, Legal services, home remodeling, General contracting, plumbing, Food & beverage, landscaping, and more...
What is Patrick's favorite meal?
PIZZZAAAAAAA :)
During the call opening, we must promptly provide the following three important pieces of information:
a. state your name
b. Acknowledge that we recognize your interest in our product.
c. mention the LOB
d. Build rapport
e. Indicate the source of the information that was provided to us.
f. Keep prospect engage
C, E, B
1. state LOB ( calling from Townsquare Interactive ).
2.Indicate the source of the information that was provided to us. ( We are a premier partner with Bark.com, Facebook, etc.).
3. Acknowledge that we recognize your interest in our product. ( I’m following up with you because I understand you are interested in Web Design etc. for your business).
I want to get an idea of what people find for your business online right now...
This is considered as TSI elevator pitch.
False-
Let me give you an idea of how we can help you so you can decide if it makes sense to talk further...
First when someone in your area goes online to search for your service we make sure they can find your business.
Next we have a tool that gets them to start a free estimate or book a time to talk to with you.
Then we store their contact info and help you turn them into new business through our platform of business tools.
In what year was TSI established?
2012
When will I see results?
Every market, every industry and every business are different, so the amount of time required will vary. Generally, you'll start seeing results within 3 to 6 months, after Google has had time to crawl and index your new website. We'll provide in-depth monthly reporting along the way.
I’m not familiar with your company or pricing. Could you send me an email with detailed information? I’m quite skeptical at the moment, but once I’ve reviewed the details, I’ll consider getting in touch again.
..... gather best rebuttals
List 4 types of prospects we should avoid:
a. Contractors
b. florist
c. plumbing
d. real estate
e. HVAC
f. Banks
G. auto sales
B, D, F, & G
At TSI we offer On-site services.
False- On-site services is not available
List three reasons why we might not be a good fit for your business:
Part time, prospects who want their website nationally, and not in business for over 1 year
How is digital marketing different from traditional marketing?
Digital marketing is web-based, while traditional marketing focuses on other mediums, such as print, direct mail, radio and TV.
In what year did we become a publicly traded company?
2014
What is regarded as compliant?
a. maintaining 2 minute calls
b. keeping the lead and prospect engaged
c. 3-4 transfers per day
d. no misleading
e. 3 transfers 1 sale
C & E
We do not use social media as one of our advertising platforms.
False
Facebook, Google Ads, Instagram, YouTube and more....
What is SEO?
Techniques that help your website rank higher in search engine results page.
Can you get me to the top of Google search results?
If you include SEO in your digital marketing package, we'll work to get you ranking at or near the top of the first page of Google search results for your location. We'll do that by creating a comprehensive SEO campaign that covers your website, custom content, directory listings and more. As your ranking improves within your community, we'll help you expand to surrounding areas by introducing new keyterms.
What are the seven steps to ensure a successful transfer: ( brief )
1.Confirm business information
2. elevator pitch
3. google search
4. verify business score
5.warm handoff
6. introduce prospect and business
7. leave conference.
I had a bad experience with another company: which rebuttals can be used for this scenario?
a. no problem it looks like you have filled it out a couple of days ago, I ensure you were just scrolling online and filled it out but if you just give me a couple of minutes I can provide you with some very impactful information.
b. I understand your hesitance but let me just tell you this really quick which is very impactful for your business, we have been doing this for over 12 years and have worked with thousands of small business like yourself so we have a proven process that works
c. I am sorry you had a bad experience like that, I am not asking for you business rightnow I'd just like to show you how we can help you.
d. How is that working for you? How many customers have you gotten from your website last month? How long have you signed up for this?
B & C
We are located in the state of Charlotte.
False- Charlotte is a City not a state
What are two key qualifying questions to ask when assessing a lead:
Who do I contact to get started?
Fill out the form on our support page, and one of our dedicated representatives will reach out to you promptly.
here at TSI we specialize in digital marketing and creating the total web presence that small businesses need to make sure they reach their online audience of current and prospective customers.
True