Banners
What are the two toggles of a standard rate plan page
With Internet and Mobility Only
What is the difference between the two types of buyflows
BYOD - No device
Smartpay - With Device
What do DBs stand for?
Digital Billboards
What does BTL mean
Below the line- an exclusive plan/offer that we do not advertise outside of the log in space
How would a customer see a banner with a target offer on it
They would have to log in
What does the number in a rate plan name symbolize?
The amount if data gigs the plan comes with
What is one common way to enter the BYOD buy flow?
Through the rate plan page
Where can you find DBs?
MyBell
There are 3 promo 75 plans live on Bell.ca right now, how do the Bell teams distinguish which is which?
Through the SOC code. A SOC is a unique billing code created for each plan or offer
What tool(s) is/are responsible for displaying targeted banners to logged in customers?
Adobe Target
What provinces do not have an online CTA for “with internet” plans
All provinces except Ontario and Quebec
The labels that show up on the rate plan card are controlled by what tools?
PDM or Adobe
Which of these is not a type of DB tile? Mobility, TV, General, Internet, or Data Usage tile.
Data Usage
what tool allows you to log in to a customer’s account?
Agent Search tool / Profile Lookup Tool
The Web logged in space where customers can see their account details, and other targeted elements such as target banners is called?
MyBell
A targeted custom rate plan page such as the Aeroplan rate plan page is controlled by what tool?
Adobe target
How can a customer go back to a previous step in solution builder and change their choice of rate plan?
By clicking “edit”
On what occasions do we flag a DB tile/customer account to the primes?
1. Customer was not seeing the right targeted tile for their segment
2. Customer was seeing a general DB
When does a WCO Lightbox appear in the solution builder?
When a customer has selected a plan in which he/she is eligible to choose from more than 1 WCO/credit that are not stackable.
On what reasons could a target banner be displayed to a customer in the logged out space?
Cookie trail/ caching issues. Adobe recognizes this web user as having logged into a similar account profile on that same browser.
Which team is responsible for building a rate plan card/page?
PDM team
In order for a plan to show up correctly in the buyflow, what two systems need to be updated/aligned correctly?
PDM and NM1
What tool is responsible for DB tile targeting?
ODM
What amount is Bell’s CSF (Connection Service Fee)?
$60 :)