It's how much?
SPA Day
Be Our Guest
Show me the money
At your service
100

The amount to be paid before the plan starts paying

What is deductible?

100

This SPA will tell me when I can fax EOBs to a member. 

What is the HIPAA Advocacy?

100
This method of repeating a member's question in a different way helps clarify understanding. 

What is paraphrasing. 

100

The goal percentages to earn QVC for Questions 2 on UES Surveys.

What is 91%?

100

This annual vaccine offers normally starts in the fall. 

What is the flu shot?

200

This clause can help protect members when their doctor takes blood in the office and sends it out to run the labs.

What is NOBLX?

200

Active listening and hands off the keyboard are 2 ways to do this.

What is be here now?

200

If this metric is below 8% I can earn an extra $50 per month on QVC. 

What is route rate?

200

This preventive service may be offered for members 45-75. 

What is colonoscopy?

300

This is a vital part of our role and is especially important for members new to plans or insurance in general. 

What is education?

300

This tells me how satisfied the members are with my assistance and should be at 93% or more.

What is UES Q3?

300

This system is used to document referrals whether they are accepted or declined. 

What is ICUE?

400

Having a conversation with this person will help build rapport and trust.

What is a friend?

400

If I do this for at least 40% of my opportunities I am one step closer to QVC. 

What is offer programs?

400

This tool lets us send community resources to our members. 

What is Aunt Bertha?

500
Saying "Aside from reviewing your claim and sending you that benefit info to your email, is there anything else I can assist you with today?" is a type of what?

What is a recap?

500

This metric must be at 80% or higher for programs to qualify for QVC. 

What is enroll rate?

500

This program can be used for a variety of offers including financial distress and overwhelming medical issues.

What is general condition management?