Values
Holds self-accountable for customer satisfaction.
What is Service?
Recommended to clients for use when submitting list bills.
What is Secure Upload Center?
Where you would find a client's PEPM.
What is Billing Profiles?
Timeline to process renewals with plan/carrier changes.
What is 2 weeks?
Two items that should be included in an EDI email pertaining to ID.
What is Site ID and Sponsor ID?
A willingness to change and learn new approaches.
What is Innovation?
Where you can view expired System Administrator Messages.
What is Setup/News & Alerts?
Check boxes to display employer and employee costs can be found here.
What is Plan or Show Costs?
The number of days after an EDI Rep has been assigned to a new feed and the feed is in RFT that the initial test file will be sent.
What is 3 days?
Team that should receive the Coding Review case when a new account structure is received.
Who is Tech Ops?
Takes time to listen and understand others' points of view.
What is Respect?
Where filter options are available for Notes, Enrollment, and Finalized.
What is Preview Pending?
Where you find Carrier Code & Miscellaneous Notes such as, "ATT TECH: Please add GUARD123 along with this sponsor".
What is Sponsor Page or Sponsor Details?
When the connection discrepancy ticket is assigned, it will take the IC/AM/AE this long to take action.
What is 1 day?
Action to take if Real Time warning indicates, "Could not enroll: Volume would be Zero".
What is check salary or notify client to update salary?
Gives credit where credit is due.
What is Partnership?
Section of Report Factory the Audit Report, Monthly Head Count, and Rate Review be found.
What is Run Standard Reports or Standard Reports?
In Change Types NPD.
What is Next Pay Day or Next Pay Date?
SLA to complete BOR Requests/Contract changes.
What is 1 day?
Discrepancy email template that indicates timeline has been delayed by 2 weeks.
What is template 3?
Takes initiative to get things done.
What is Accountability?
Where to add a contact that will display on a Plan in place of a plan summary.
What is Setup/Site Contacts?
Where check boxes to add additional filters to Preview Pending can be found.
What is Plan Setup or Configuration Recap?
The maximum number of days after OE to complete Post-OE communication.
What is 7 days?
The Status used after an audit is completed.
What is Reconciled?