ORXe
What class does ORXe default to selecting the Flights tab?
Economy
What is our Baggage Policy advisory?
What is...
“Baggage fees may not be included in the ticket cost and are collected by the airline at check-in. For a complete list of all fees, please visit the airline’s website.”
What does SWI stand for?
What is...
Standard Work Instructions
This is the first thing we do, AFTER launching Sabre and BEFORE accessing any reservations?
What is...
Emulate
This is the fluid in your brain that is recycled once you enter REM sleep?
Will ORXe show us the most recently searched flights the customer has searched when we access their account?
YES! ORXe will display the customer's most recent searches.
What is our Gate advisory?
What is...
“Mr./Mrs. Customer, we advise you to please check with the airlines website prior to travel to confirm the correct check in location.”
What are the TWO elements under Verify Customer of our Air SWI
What is...
Access account and verify information
Ask for call back number
The auto-generated commands used in Sabre to perform certain processes.
What is...
PF keys
(Also accepted: Scripts)
Give us your best impression of Ben.
POINTS FOR EVERYONE!
International Military Phonetic Alphabet
What is our International Reservation advisory?
What is...
– “Since this is an international itinerary, the travelers are responsible to have a valid passport at the time of travel. A valid passport includes checking for proper expiration dates, and visas required, and any health documents needed to enter another country or return to the US. You may contact the appropriate consulate or embassy and visit Traveldocs.com for more information.”
What is the second step in Determine caller request?
What is...
Ask: "Is this the only reservation you're calling about?"
To view the itinerary in Sabre in a graphical interface, we would select this...
the PNR under Trip Summary
What are three things we should be aware of to maintain credibility on a call?
What is...
1. Tone
2. Positive Language
3. Holds
After accessing a customer account in ADE, where do we go when a customer requests to cancel/change their flight?
What is...
View Trips
(Also accepted: My Trips folder)
The advisory we give to cardmembers when send them an itinerary to their inbox?
What is...
“I will be sending you a copy of your itinerary. Please read and review the disclosures in the itinerary that will be emailed to you. It is important that you verify all the names and details of the itinerary. You should receive the email within 2 hours. If you do not receive the email, please check your spam and or junk folder. Call us back so that we can send you another if still not found. May I please have your email address?”
Under Take Appropriate Action, what MUST we provide when reaching out to a vendor?
What is...
CMD
To manually divide the second passenger in a PNR. We would use this command.
What is...
D2.1
What is the name of Roman's dog?
Bronx!
POINTS FOR EVERYONE!
The person other than the account holder that is able to book reservations using points/cash/cash+points.
What is...
Authorized redeemer
What is our Cancelation advisory?
What is...
“Mr. / Mrs. [Insert Customer Name], please note that once the reservation is cancelled it can't be undone and rebooking will be subject to current rates and availability.”
What are the 5 overall categories listed in our SWI?
1. Open call
2. Verify Customer
3. Determine Call Reason
4. Take Appropriate Action
5. Close call
To manually check the fare calculation ladder with tax breakdown for one passenger itinerary, we would use this command.
What is...
*T
WETR*2
MD
The critter that brutally attacked Ben, is known as what?
What is...
A squirrel!
POINTS FOR EVERYONE!