Fees
What is one way you can avoid the monthly Cash Back Checking account fee?
Members who meet one of the following will not be assessed a fee:
• have a $500.00 monthly average balance in the cash back checking account
• have an incoming automatic deposit (Ex: Payroll, Social Security, Pension)
• Perform any combination of 15 qualifying transactions in a month. Qualifying transactions include debit card and bill pay transactions. Debit Card Transactions must be posted to the account by the last day of the month. Excludes ATM transactions.
• are under 25 years or older than 64 years
What is the process if a member wants to apply for a commercial loan?
DNA Activity to Commercial Lending Dept.
Currently, members can receive $____ when they come in and see how much they could save by refinancing their mortgage/home equity.
The $75 incentive will be available to any member or prospect that completes any Home Equity product proposal including MAX Refi, Fixed Home Equity and HELOC. This promotion will run until the December 31, 2022.
What can Reward Points be redeemed for?
Rewards Points can be redeemed for merchandise, gift cards, travel services and cash.
Starting Monday, October 17, Credit Union ONE will be bringing back its Holiday Loan, which will be available through _______.
December 31, 2022.
What are the Basic Checking Fees?
Members who have direct deposit will be assessed a $10.00 monthly maintenance fee.
Members who do not have direct deposit will be charged a $15.00 monthly maintenance fee.
Name one "closed end" product that we offer?
Any Closed End Loan
What is a closed end home equity product we offer?
Max Refi + 2nd lien home Equity
How many different types of credit cards do we offer?
1. Achieve Rewards Credit Card
2. Achieve Credit Card (Low Rate)
3. Access Credit Card (Secured)
Multi-Loan Discount:
0.25% APR* rate discount on a/an _____ loan if you have any other loan with Credit Union ONE.
Auto Loan
How many transactions are free for a "totally free business checking" account and what is the new name?
Totally Free Business Checking is now called Business 200 Checking. The first 200 transactions are free.
Name one product we offer that is meant for building credit.
Credit Builder
Share Secure
Secured Credit Card
What does the ARM in ARM Mortgage stand for?
Adjustable Rate Mortgage
What is the minimum security deposit with our Access Credit Card (secured credit card)?
$500
What is the minimum age a member has to be to open a checking account?
15 with a parent or guardian
How long does an account have to go without activity to be charged an activity inactivity fee?
A fee is assessed if an account has not had activity within the past 12 months:
Excludes: IRAs, CDs, loans and minor accounts
What is the minimum amount we finance for auto loans?
Terms up to 84 months for loan requests of at least $3,000
Home Equity Lines of Credits have a ___ year draw period and a ___ year payback period
10 year draw period
15 year payback period
Name one current credit card promo we are offering?
Achieve Credit Card**
* 0% Introductory APR on credit card balance transfers for up to 365 days then a variable rate currently between 11.75% - 22.75%
* 1.99% Introductory APR on credit card purchases for up to 365 days then a variable rate currently between 11.75% - 22.75%
Achieve Rewards Credit Card*
* Limited time $200 Cash Back when you spend at least $1,000 in the first 90 days!
What is the price of Guaranteed Asset Protection (GAP)?
$449
How old does a member have to be to qualify for Premium Overdraft?
May be available for checking accounts for primary checking account owner who is 21 years of age or older.
What is the maximum amount we can finance for the Freedom ONE loan per household?
$50k
When would a borrower have to pay a "recapture fee" on a HELOC?
The borrower does pay a “recapture fee” if they close/payoff the loan within 24 months. The amount of the fee will be the exact amount the CU covered at the time the loan was issued (amounts will vary)
With the Achieve Rewards Credit Card, how many Reward Points do members earn for every dollar they spend?
1 point for every $1 spent
_____ is the age requirement to use Zelle
18 is the age requirement to use Zelle