FAMILY PRACTICE
After how many months does established pts become new pts at berks if they haven't been seen?
After 36 months
Can a 18 years old pt be scheduled with pediatrics at BCHC?
No, due to the exclusion >17 years of age
Can a GYN consult be an in house referral?
Yes
Can we schedule a pt with an eye allergy for optometry?, And why?
No, It's a transfer to sick line
Should we schedule an appt if a pt request a hospital bed?
Yes
Whats the routine appt for individuals less than 18 years of age called?
Well Childs Check (WCC)
What should we do if there's no appts available for New Borns?
Transfer to PSR
How should we handle complex scheduling concerns for OBGYN?
Forward to OB PSR
If a pt without an inhouse referral needs a BH appt, can we schedule it? And which appt would it be?
Yes, as routine F/U with PCP
With how many NoShow appts does a pt needs to attend a no show class
3
Which appt should be scheduled within 30 days of surgery
Surgical clearance
When can a pt/parent drop a PIAA form (Sports Physical Form) at front desk?
When the pt has been seen within the last year for a physical
Which OBGYN appt can be used for removal of any IUDs, without input from provider?
Gyn Procedure
Can we a schedule a 13 years old pt for a psychiatric appt in BCHC?, and why?
No, An external referral should be made
What should we advise the pts when they ask for a medication refill?
To verify if theres any refills left with their pharmacy
If a pt wants a follow up appt post admitted visit to hospital, which appt type should we use?
None, that would be a transfer to TOC
Can we schedule a follow up appointment post non admitted visit to hospital?
No,Transfer to TOC
If a pt with hypertension history calls requesting a Post Partum appt how should we handle it?
Must schedule a post partum appointment within 72hrs
What's considered as a Routine Chiropractic appt?
An established berks patient that needs a follow up appt with chiropractic specialty
Which appt should we schedule if the pt is requesting a referral?
Routine appt with their PCP
A medically complex pt appt will be converted to a routine or OA, ONLY IF___________?
Open on the same day, or day before
If a pediatrics pt is considered a complex pt, within how many weeks do we schedule an appt, and which slot do we use?
Schedule within 2 weeks in a complex appointment slot
Can we schedule an initial prenatal appt before a first prenatal? And why?
No, initial prenatal should be scheduled by OB PSR, or OB NCC only
How many weeks after the last appt should we wait to schedule a routine appt for podriatry
9 weeks from last appointment
If patients enrolled in SMBP program wants to cancel their appointment, What should we do?
Offer an appointment on the same day, of an alternative week (documenting in chart the offered appt slot)