Services
What application do we use for In-Home Bookings?
MARS
NPS Stands For
Net Promoter Score
Best Buy Membership Costs This Much
240/Year (or) 20/Month
BBPPD Stands For
Best Buy Protection Physical Damage
Where do products waiting for In-Home Appointments go?
GS Pallet in the warehouse
An In-Home Calibration costs this much
$300
Membership attach target in HS is
4%
Best Buy Members Save how much on In-Home Services?
50%
What is the longest term of BBP Currently Offered
9 Years
How much is an Add-On IH-Calibration?
$100
A 51-76" TV Mounting Costs how much?
$350
False.
The Minimum Term for Best Buy Membership
1 Year
What is the highest priced TV which BBPR is offered on.
$499.99
What is the largest sized TV that Geek Squad can deliver?
75"
Grand TV Member Pricing on TV Services saves the client how much?
75%
Add-on Soundbar setup costs how much when booked with a TV service
$50
True or False. Best Buy Members get 2yr BBP included with their TV Purchase.
False.
Best Buy Protection Physical Damage includes how many Physical Damage claims
2
MARS is down, what do you do?
Involve a leader, SKU the services and book through Sharepoint or email Corey
True or False. TV Setup or Mounting INCLUDES a soundbar setup.
False
The key question on the NPS Survey
"Would you recommend Best Buy to Family or Friends?"
True or False: BBP+ Can be extended further than the 5yr term.
True
TV BBP Claims are started ____ and serviced ____
Online and In-Home
Name the 4 Size categories for TV Setup/Mounting
Under 50, 51-75, 76-97, 98 and Above