Services
130
NPS Stands For
Net Promoter Score
Best Buy Membership Costs This Much
240/20
BBPPD Stands For
Best Buy Protection Physical Damage
QPU Stands For
Quick Pick Up
An In-Home Calibration costs this much
$300
NPS Target is
82.5
Best Buy Members get access to which two antivirus solutions
Bitdefender and Mcafee
What is the longest term of BBP Currently Offered
7 Years
Name a Blueprint Member
Wildcard
The application used to check in ISS Units
Venus
Our Current NPS Score
76.7
The Minimum Term for Best Buy Membership
1 Year
4 Year Best Buy Protection on a laptop valued at $999.99 is
$389.99
Availability changes/RTOs should be made how many weeks in advance
3 weeks
A NON MEMBER 65 inch TV Mounting is
$350
Three Categories of NPS
Wildcard
Members save how much on Non BBPPD Hardware Repairs
20%
Best Buy Protection Physical Damage includes how many Physical Damage claims
2
A Time Card Edit Sheet should be filled out when
TALS Does not reflect actual time worked
Name the cost of the 3 Tiers of Data Recovery
300/600/1600
The key question on the NPS Survey
"Would you recommend Best Buy to Family or Friends?"
True or False: PAD+ can be extended FURTHER than the 5 year term
True
BBP on a Fridge/Freezer gets how much in food spoilage
$200x3
Blueprint Survey Starts when
March 21st