Metric Goals
What is the CR goal?
What is 15%?
How much does the My Best Buy Plus membership cost annually?
What is $49.99 per year?
Existing My Best Buy Credit Card customers receive how much back in rewards?
What is 5% back in rewards?
What does the "D" in DISC stand for?
What is Discover?
What must we do before submitting a case?
What is verify?
What is the RPI goal?
What is $115?
How much does the My Best Buy Total Membership cost annually?
What is $179.99 per year?
To qualify for 18 months financing on storewide purchases, how much do you need to spend?
What is $499 or more?
What does the "I" in DISC stand for?
What is Inspire?
How many pieces of information are required for customer verfication?
What is two?
What is the UPT goal?
What is 2.5?
Which membership includes up to two years of product protection?
What is My Best Buy Total membership?
To qualify for 24 months financing on storewide purchases, how much do you need to spend?
What is $699 or more?
What does the "S" in DISC stand for?
What is Solve?
What type of calls should we not case?
What are transfer calls?
What is the Membership Efficiency goal?
What is less than $8K?
What is the return and exchange period for Plus and Total members?
What is a 60-day return and exchange period on most products?
When do the current limited-time financing offers end?
What is December 25th?
What does the "C" in DISC stand for?
What is Close?
Where can you locate the 5-star Satisfaction application?
What is Best Buy Connect?
What does RPI stand for?
What is Revenue Per Interaction?
What is the minimum purchase amount required for Plus and Total members to receive free shipping?
What is no minimum purchase required?
What is the biggest offer of the year for My Best Buy Credit Card members?
What is 20% back in rewards on your first day of purchases?
Where can you locate DISC selling model resources?
What is the Virtual Sales Hub or SOP & Resources?
What replaced NPS?
What is 5-Star?