Activity Subject Title
The case did not require student outreach. The Subject Title will be ___________.
What is "Case Resolved"
You are about to work on a case assigned to another EC. First, you should _________.
What is "Change Ownership to Myself"
A unique numerical identifier for easily referring to the correct case on file.
What is "The Case Number"
You called the student and they answered. The Subject Title will be ___________.
What is "Outbound Call: Case Resolved"
You are about to begin working a case. Prior to doing so, you should update the status to __________.
What is "Open: WGU Response Needed / In Progress"
Information discussed with the student over the phone.
What is "Case Solution / Next Steps / Call Notes / etc."
You called the student, but they did not answer. The Subject Title will be ___________.
What is "Outbound Call: Case Outreach"
You have completed working a case and documented your notes. You should update the status to __________.
What is "Resolved"
The section within the case where all call notes referring to the case should be documented.
What is "Description"