Customer/Channel Risk
Do we have to leave a comment in Customer Risk comment section, that customer has poor quality ID?
NO
Which one of these are not considered as High risk product:
a) Unlisted securities
b) Prepaid cash cards
c) Currency accounts
d) Custody cash account
d) Custody cash account
What was created in 2000?
a) Smart watches
b) Camera phones
c) iOS phones
d) Android phones
b) Camera phones
What assets should be registered according to 6 step approach for SoW?
a) Assets in customer companies
b) Free assets in Danske Bank
c) Customer properties
d) All mentioned assets
d) All mentioned assets
Which sub status must be selected when sending a question to MA?
a) Sent to PB
b) New case DK
c) Returned to DK
d) Completed LT
b) New case DK
From which score Channel risk for Personal customers stays as HR?
a) 26
b) 27
c) 28
d) 29
c) 28
How old can the proof of residence be?
a) Should not be older than 12 months
b) Should not be older than 5 months
c) Should not be older than 6 months
d) Should not be older than 24 months
c) POR document should not be older than 6 months
From which custody accounts we registered SOF?
a) All custody accounts
b) Free custody accounts
c) Everything that is under investment tab
d) Custody accounts plus free custody accounts
b) Free custody accounts
What do we need in order to register customer’s property?
a) Percentage of ownership, address, type of property, market value
b) Type of property, percentage of ownership, location
c) Address, location, market value
d) Address, type of property, percentage of ownership
a) Percentage of ownership, address, type of property, market value
Which animal can distort the eyes independently of each other?
a) Snake
b) Carousel
c) Chameleon
d) Frog
c) Chameleon
What percent (on average) of the whole life human tend to spend sleeping?
a) 6%
b) 16%
c) 26%
d) 36%
d) 36%
If you find out that the customer has unlisted securities, what do you have to do?
We have an excel file which helps to double check what kind of unlisted securities the customer has. It is important to leave a comment about them but no deeper investigation is needed.
Please, name the 4 types of SOF that we can choose when register it.
Salary and social benefit
Pension
Investment return
Other
When do we have to ask about assets outside Danske Bank?
When there is an indications about customer having assets outside bank and there is no WP.
If the customer is LR and has a medium risk KINDI. How we will handle the case?
a) LR below
b) LR above thresholds
c) MR
d) HR
b) LR above thresholds
From which date we can state that customer was onboarded face to face (DK)?
18.10.2012
What is the difference between PB Konto and Danske Gave accounts?
PB Konto is a daily account (SOF - yes; SOW - yes), Danske Gave is a minor savings account (SOF - no; SOW - yes).
If salary payment is significantly higher than expected salary, how should BONUS be calculated?
BONUS = Higher payment – Expected salary
What is the average length of a giraffe's neck?
a) 1,5 m
b) 1,8 m
c) 2,2 m
d) 3 m
b) 1,8 m
Do we need to explain mandates for MR customers?
YES
What to do when customer's company is active in bank (KERHV)?
When company is in PWM, we should stop that family ID handling and later on it will be transferred to ICE.
What shape is the MTV Music Awards statuette?
a) Sun
b) Astronaut
c) Moon
d) Microphone
b) Astronaut
Please, write the missing words.
If turnover is above threshold and there are no notable transactions write: "_________________".
If turnover is below threshold add "_________________".
"Customer transactions are in line with expected customer behavior"
„N/A"
What would be strong indication that customer owns property outside MA (according to transaction overview)?
Customer receives rent payments from foreign country / Customer pays utility bills in foreign country
If we see that customer has PDF with several ID documents, we have to split them, and to which date we have to save the new customers ID?
The date the document was uploaded