Rounding Best Practices
At least 1 should be identified in each patient round.
What is an opportunity area?
HAPI
What is a Hospital Acquired (Associated) Pressure Injury?
Evidence based outcomes proves that this outreach patient call back model is best practice.
What is the Centralized model?
This nonprofit watchdog organization serves as a voice for healthcare consumers and purchasers, using their collective influence to foster positive change in care quality in healthcare. The nation’s premier advocate of transparency in healthcare—collecting, analyzing and disseminating data to grade and inform value-based purchasing and improved decision-making.
What is Leapfrog Safety Grade?
HCAHPS
What is the Hospital Consumer Assessment of Healthcare Providers and Systems?
70% Once Per Stay
What is the IP rounding goal?
HAI
What is a Hospital Acquired (Associated) Infection?
All discharged patients should receive this within 24-48 hours post discharge.
What is a phone call, a SMS message, or both?
What is the healthcare system strategic scorecard?
ED CAHPS
What is the Emergency Department Consumer Assessment of Healthcare Providers and Systems?
This should be allocated to Nurse Leaders at least 1 hour per day, Monday through Friday.
What is protected rounding time?
CLABSI
What is a Central Line Associated Blood Stream Infection?
Best practice dictates this should take place within 2 hours of a patient 'raising their hand' during a discharge call or SMS.
What is a patient callback?
These should be included in all staff and leadership performance reviews who are involved with rounding and patient experience.
What are rounding goals?
OAS CAHPS
What is the Outpatient & Ambulatory Surgery Hospital Consumer Assessment of Healthcare Providers and Systems?
This should be done within 1 hour of triggering an alert during a patient round.
What is service recovery?
CAUTI
What is a Catheter Associated Urinary Tract Infection?
Specific DRG, high risk, or condition-specific patients should receive this following hospital discharge.
What is a longitudinal call series?
A classification system that standardizes prospective payment to hospitals and encourages cost containment initiatives. Payment covers all charges associated with an inpatient stay from the time of admission to discharge.
What is DRG (Diagnostic Related Group)?
This is requested frequently by our customers to prove that Cipher and their rounding processes are working as designed.
What is an HCAHPS analysis?
Allows the “voice of the patient” to be heard & considers patient preferences & SDoH as essential components in the patient’s plan of care. Critical next steps are determined by what is most important to the patient & emphasizes issue resolution while incorporating DEI principles.
What is Purposeful Rounding?
EMR
What is the Electronic Medical Record?
Single star ratings that summarize quality information on important topics like readmissions and deaths after serious events.
What is CSM Star Ratings?
This should be done during a round at the patient's bedside to get the most value from rounding and the Cipher technology.
What is real-time documentation?
CMS
What is the Centers for Medicare & Medicaid Services?