STATE FARM HISTORY
What year was State Farm Founded?
1922
My sister and I live in a duplex, each side with their own street address. We are both insured with State Farm in our own Auto Household group. Would we qualify for Multi-Car Discount?
No
Name all four hub locations
DAL, ATL, PHX, and BLM
When creating an ECRM page, when caller does not have an active policy or saved quote in production manager, what do you need to read?
Do Not Share
FL: Caller lets you know they were last insured by Windhaven Insurance. What would be your next step for quote?
Refer to agent for quote
What year did State Farm become the leading auto insurer?
1942
In most states, when you qualify for mutual what discount usually applies?
Good Driving Discount
What two metrics (that are included in our goals) is CCC focusing on this year?
Multi-lining and DSS
When someone new comes on the lines, how long do you have to read the Monitoring and Recording Disclaimer when it is required?
(if possible)
30 Seconds
TX: When quoting homeowners in Texas, what else do you have to offer?
Texas Homeowners Basic Quote
Roller Skates
For Multi-Line Discount, when bundling home and auto, what policy would even INCREASE that discount?
PLUP
Who is our Acquisition Manager for Dallas?
Pete Madden
When starting a policy for a new caller, what do you have to inform them of and offer to check while on the phone before completing application?
State Farm's Notice of Privacy Policy
NC: This is a take all state, however what two coverages can customers not qualify for?
Comp and Coll
What year did State Farm Bank open?
2000
When Vehicle Safety Discount does not apply due to vehicle year, what other discount is usually applied?
Passive Restraint Discount
What is the number to call CCC?
(simple, not the actual number)
1-800-State Farm
When paying by EFT, you have to check if it is a checking or savings account. What is the other topic you have to review for EFT?
What do these states have in common? New Jersey, North Carolina, Pennsylvania, Virginia, and Texas
Multi-Car States
Who was the CEO of SF before Michael Tipsord?
Edward B. Rust Jr.
Student Away discount requires: driver under the age of 25, driver only using vehicle when visiting home from school, and vehicle stays at home while student is away. What requirement is missing?
Student must reside at school over 100 miles from home
Who is the Acquisition Director?
Jen Royal
We need to read the Consumer Notification Disclosure for Auto & Fire when a customer: requests to hear the disclosure again, requests a quote for a different state, and what other time?
A Warm Transfer
NY: When submitting an application we should read the NY Regulation 194 Disclosure which describes what to the caller?
That there is compensation from State Farm for this application