Show:
MicroCell
Tools
Five Key Behaviors
Mobile Hotspot
Misc.
100
The number of lights on a microcell.
What is Five
100
The extreamely large data base employee's use.
What is My CSP
100
Give customer a brief, genuine and warm greeting that conveys an "I can help you" attitude.
What is Welcome
100
These two apple devices are not Hotspot capable
What is The original ipad and iPad 2
100
Famous phrase at the end of a Mortal Kombat game.
What is Finish Him/Her
200
The amount of simultaneous voice/data sessions at a time.
What is Four
200
This tool that is used for Session Based.
What is CSP
200
Confirm that the customer completely understands the solution.
What is Resolve and Offer
200
While using a Liberate, up to this many users can connect at once.
What is Ten
200
The famous phrase Devin Washington says every day.
What is MuHAHAHAAAA QuanChi Wins.
300
A process you go through to see if the computer meets specific requirements to connect to a Microcell.
What is Speed Test
300
This stab in Snooper allows you to cancel registration.
What is Internet tab
300
Use background noise and other clues from the customer to personalize the call and solution.
What is Listen and Own
300
A customer must have a plan with at least this much data in order to use the Hotspot feature.
What is 5GB
300
This chracter cut off Vegetas tail in dragon ball Z season 1
What is Yajarobie
400
Allows up to 15 3G, 4G, or LTE phones to access AT&T 3G microcell.
What is Approved users list
400
Master Tool
What is Clarify
400
Verify the customer's needs were met and ask if anything else is needed.
What is Thank and Close
400
In the show "The Walking Dead", in season 1, the main chracter Rick Grimes walks by an AT&T mobile hotspot Billboard while exiting the city
What is False
400
The amount of years Dave Barnard has been with Sutherland Global
What is 4
500
Display on the approved user's devices reads At&T Microcell or M-Cell for iPhone users when they are within range of the AT&T 3G Microcell.
What is Alpha Tag
500
This tab in Snooper allows you to change the voice an data access type of the device
What is Sub/HLR Tab
500
Alert your leadership team to chronic issues that may impact other customers.
What is Anticipate Needs
500
Double Jepordy
What is Ryan