Communication
According to The Joint Commission, this is one of the highest contributing root causes in medical errors.
What is ineffective communication (or communication errors)?
A huddle can be called by these people
What is Anyone?
Hierarchy, fear of being wrong, and conventional thinking are all examples of these obstacles that can prevent team members from raising concerns.
What are barriers to speaking up?
What is the Patient and or their family.
What does the acronym SBAR stand for?
What is Situation-Background-Assessment- Recommendation
Doctor: “Give 25 mg Benadryl IV push”
Nurse: “25mg Benadryl IV push?”
Doctor: “That’s correct!”
What is an example of closed loop communication?
The three strategies that team leaders can use to promote teamwork.
What are Briefs, Huddles and Debriefs?
An effective tool for resolving interpersonal conflict.
What is CUS-suggest or DESC
An effective strategy to be utilized in daily practice, not just in chaotic or emergent situations by using requests, repeat-backs and confirmations.
What is closed-loop communication?
This communication technique informs all team members at once, supports effective situation monitoring, and helps prepare the group for next steps.
What is a call-out?
A transfer of information (along with authority and responsibility) during transitions in care across the continuum. It includes an opportunity to ask questions, clarify, and confirm.
What is a Handoff
A short planning meeting to help the team anticipate the steps that will unfold in their activity.
What is a briefing?
A shared belief that no one will be punished or humiliated for speaking up with ideas, questions, concerns or mistakes
What is Psychological Safety?
This happens when all team members become part of a common vision and are on the same page.
What is a Shared Mental Model?
Human factors, communication breakdowns, poor teamwork
What are the top 3 contributors to sentinel events?
Complete, clear, brief, timely and respectful
What are the standards of effective communication?
These individuals model effective teamwork, manage resources, resolve conflicts, and ensure that patient needs are prioritized.
Who are effective team leaders?
Assisting teammates, giving feedback, and advocating for patient safety are all examples of this essential team behavior.
What is mutual support?
Name all 6 tools and strategies under the Communication Domain.
What are SBAR, Call-Out, Closed Loop Communication, Teach-Back, IPASS
These three components make up team performance
What are Knowledge (think), Attitudes (feel) and Skills (do)?
In response to Bill's ineffective communication technique, the sleepy doctor requested Bill to do this.
What is use SBAR?
This flexible leadership role can be assumed by any team member with the right skills to manage the immediate task or challenge.
What is a situational leader?
When the triage nurse disregarded the receptionist's concern for the 2nd time, she made the difficult decision to do this
What is activate her chain of command?
This program, developed by the Department of Defense and the Agency for Healthcare Research and Quality, aims to improve team communication and patient safety in healthcare settings
What are TeamSTEPPS or Team Strategies and Tools to Enhance Performance and Patient Safety?
Teams that excel typically do this — including holding shared mental models, having clear roles, and optimizing performance outcomes.
What are characteristics of high-performing teams?