Better Mortgage
Where is Better Mortgage Headquarters
Pennsylvania
Who is the operations manager of Better Mortgage?
Paul Baldwin
How many times are we supposed to rebuttal on Better Mortgage?
Twice, but no more than twice.
Scenario:
Dallyce was recently contacted by Better Mortgage what are the steps we take to continue the call?
Sentence used:
"I already spoke with someone about this"
1. Ask Probing questions.
Ex: When were you contacted by Better Mortgage?
Ex: Were you contacted by someone at Better Mortgage?
Ex: Did you receive a quote from us?
2. If they were contacted longer than a month ago, rebuttal.
Ex: Since we contacted you longer than a month ago we may have some new options available to you with how fast the market changes. What were you intially looking into, cashout, refiance or purchase options?
3. If they were contacted within the last month DQ as already contacted.
Whose Favorite movie is Pacific Rim?
Codi Jensen
When was Better Mortgage founded?
2014
Who is the president of Squeeze?
Carson Poppenger
Scenario:
Sarah doesn't have time to talk to you because she is at work.
What are two rebuttals from the rebuttal sheet that we can use in this instance?
1. I get you weren’t expecting my call today, I can make this really brief. QQ
2. I understand your time is valuable, I will make this quick. QQ
What is the difference between Remove from Campaign DQ & Not Interested?
Not Interested= When the lead states they are not interested prior to ending the call.
Remove Campaign: If the lead is super hostile/yelling or if they state specifically to take them off of the list.
Whose favorite board game is life?
Alma Dale
What are Better Mortgages logo colors?
Blue, Green, & White
When was Squeeze founded?
2008
Scenario:
"Dallyce is not interested in the product we have to offer"
What are two different rebuttals we can use to follow up to this?
1. Assertive Rebuttal
2. Isolation Rebuttal
1. Assertive Approach:
Example: "I hear ya, the nice thing about my call is that this is noncommittal and you can use this information at anytime in the future. QQ"
Lead objects to former rebuttal:
2. Isolation Approach:
Example: "Is there a reason why you are no longer interested that I can update this with?"
In what circumstance can we help with the following DQs?
1. DQ- Already Refinanced
2. DQ- Already Purchased
If they have Refinanced or Purchased longer than 6 months ago.
Whose least favorite holiday is St Patricks Day?
Trey Hessing