Accredited
Where should employees go to directly contact HR, the payroll & benefits teams, and the commissions teams?
ClearFeed
How long does an employee need to be with the company before they can be eligible for a 0% fee reduction?
90 days
If an agent is terminated or resigns, will they receive commissions on programs that have not cleared the first deposit yet?
They will only receive commissions on programs that have cleared the first deposit before or on your termination date. And will be subject to any claw-backs that occur through the commission month.
When needing to change your scheduled Beyond All Sales Shift and found a cover, where are you supposed to document this swap?
Manager Shift Swap Tracker found on the Manager Website
What family member is NOT eligible for the family discount?
A. Spouse
B. Cousin
C. Parent
D. Child
E. Sibling
F. Grandparent
B. Cousin
Why are commissions on contacts enrolled during the month but cleared the first deposit between the 1st and 10th of the following month, not included in that month's upcoming monthly commissions?
Commission is paid out in the calendar month that first deposits cleared
Where do you or agents locate their time off balances in ADP?
Go to ADP>Myself>My Time off
What states does Above Lending work with?
Above changes states they lend in over time depend on a number of factors. They don't share a full list with us.
Why would a contact count towards an agent's efficiency in two separate months?
The contact was taken during a month, but never enrolled resulting as 0/1. Then in a following month the contact enrolled and cleared the first deposit resulting in 1/1
If an gent scheduled 4 hours of PTO in the middle of their day and overlaps their 1 hour lunch period, how many hours of PTO will show in their ADP time card?
3 hours, PTO transfers net of lunch to ADP
How long after you inform an agent that they are on a PN or PIP and document it does it start?
The next day
What ticket do agents use to request time off for a past date?
Time Off Request
An agent slacks you that they are not coming in today, what is the proper response?
Please call or text our Sales call out line at 708-277-9853 to avoid any possible points
What does a manager do when an agent needs time added to a time card to cover Beyond equipment related IT issues?
Submit a ClearFeed ticket requesting comp time with the times and IT tickets