No Recovery Reason
Vendor filed Chapter 11 is no longer in business.
What is vendor Filed Bankruptcy
RM-1536 100 pcs $300.00
What is a return?
True or False approval to close > $50 is only for single lines over $50K?
What is False
How many times do you need to reach out to the vendor before escalating?
What is 6 times 3 phone 3 emails
what does Claim Request Refund Wire mean?
what is AA is providing wire details requested by ASA. ASA can now send wire instructions to vendor.
Vendor applied credit and project rules says it is ok.
What is Client Allows Applications?
Vendor says credit was issued and revised invoice issued for $13. Payment was received for $15 causing a $2 overpayment. Then invoice was paid again for $13.
Hint: Credit was $15 revised invoice was $13
What is r of goods/services
Used when the client requires approval in advance of requesting a refund.
What is Refund Client to Approve Request
Who do you escalate with first? And who should be included on the email as a cc?
Who is the vendor.
What is needed in the note log when requesting vendor history for multiple payments?
What is Note to AA; Source ID Name please provide vendor history for time period.
You have a claim and the vendor type is on the do not contact list
What is Client Division/Vendor OOS?
Credits received from suppliers who purchase old equipment
What is Salvage Credits
Used when ASA needs to change the project code based on the backup doc to submit the package.
What is Project Code Change Needed
Unless otherwise noted. If this is not in project rules we can not escalate to the AA? and we should send what kind of email
What is a client email and what is RD email.
If vendor can not provide payment information what needs to be done before moving claim to Consulting-Documentation Needed?
what is Create dummy package with as much details and information as possible and leave a detailed note in note log addressed to AA.
Reoccuring charges on phone bill that credit was applied to next invoice
What is Ongoing Utility Bill-Credit Has Been Used
Returning of kegs from the bar back to manufacturer?
What is Container/Packaging/Core Returns?
Used when ASA identifies another ASA is working on this claim.
What is Claim Reassignment Needed
When escalating to vendor the vendor provides a new contact. How many emails/phone calls do you send before escalating again?
What is 3 phone 3 emails.
Used to submit an RD package for approval. AA will review the package.
What is Recommend deduct- Approval Needed
You received email from AD/AA stating if you do not recieve a response from next email please close.
What is Per AA Credit/Claim Closed.
Kellogg's Blue Anchor was invoiced the incorrect price, due to 3rd party supplier over-shipping into the next tier range. Credit amount is for the difference in price.
what is Pricing Desrepancy.
ASA has identified a claim that will be resolved WITHOUT a recovery but is awaiting on additional documentation before closing claim.
what is Pending Docs to Close w/o $
Who should the final escalation email go to and who should be BCC?
who is the lient email, and bcc the aa.
If the AA ask you to move a claim to them so they can work you may need to reach out to a lead to move it to this resolution.
What is audit working