Verbal communication
Affectionate language
What is language used to express positive feelings towards someone?
Stages of listening process
What is receiving, attending, interpreting, responding, recalling
Process of Emotion
What is Activating event, Perceptual awareness, cognitive interpretation+ Physiological reaction?
Gestures
What is snapping/pointing/high-fiving/clapping
Process of perception
what is selecting, organizing, interpreting, storing, recalling?
concrete language
What is refers to five senses, touch, taste, smell, see, hear?
Two-back channels cues
What is Verbal and Nonverbal back-channel cues
RET
What is rational-emotive theory?
Vocal quality
what is enunciation speaking a word clearly
factors role in perception
What is culture, first impressions, frame of reference?
Pragmatic rules
What is influences words meaning in language base off social norms and experiences?
Listening styles
What is Action/Time/Relational/ Content/Analysis oriented
Emotional contagion
What is the transfer of feelings from one person to another?
Leakage
What is refers to sudden or spontaneous uncontrollable nonverbal reactions?
language ambiguity
What are culture idioms and slang/jargon?
Listening fatigue
What occurs when listening becomes mentally tiresome?
Passive-aggressiveness
What is a form of indirect hostility that allows sender to appear outwardly noncombative?
Body language
What is eye behavior, facial expressions?
Interpersonal system
What is composed of two or more interdependent individuals?
Improve verbal communication
What is avoid put-downs and use language effectively?
Empathetic listening
What occurs when you listen in order to identify with and share the feelings of another person?
Emotional labor
what is the effort it takes to generate, manage and mask your emotions?
Interactive adaptation theory
What are communicators altering their nonverbal behavior communication to interact with others?
asynchronous communication
What is occurs back and forth manner due to a delay in feedback?