Customer Service and Financial Operations
Professionalism · Friendliness · Flexibility · Problem Resolution · Recovery
What are the principles of Customer Service?
The process of planning, organizing, leading, and controlling the activities of an organization in order to minimize the effects of risk on an organization's capital and earnings.
What is Enterprise Risk Management?
This is the form of a purchase request.
What is an AF Form 9, Request for Purchase (PR)?
The acronym is COA.
What is a course of action?
The COMPTROLLER UTC code.
UTC: XFFA3
Staff Work Leaders
What is an Action Officer?
A further benefit of this is that is improves operations prior to external agency (e.g., AFAA, IG, and Air Force Office of Special Investigation (AFOSI)) involvement.
What is a QA Program?
These are the stages of reimbursement accounting.
Unfilled Customer Orders (UFCO)
Filled Customer Orders – Uncollected (FCOU)
Filled Customer Orders – Collected (FCOC)
This defines the scope of the entire analysis so it is critical to frame it properly.
What is an objective?
The primary purpose of this is to provide enhanced command, control, and communications in a contingency, crisis, natural or man-made disaster or wartime situation.
What is the Crisis Action Team?
This Air Force paper is used to brief the ackground of a program, policy, problem or procedure; may be a single issue or combination of several related issues
What is a Bullet Background Paper?
This is the highest priority in the QA program.
What is fraud prevention?
A web-based application designed to replace the legacy systems, providing timely and accurate accounting and finance data to support operations.
What is DEAMS?
A good rule of thumb is to have 3 of these.
What is an alternative?
The form number is AF 616.
What is a fund cite authorization?
This is the AF instructional series for FM topics.
Wat is the 65 series?
This prohibits federal agencies from obligating or expending federal funds in advance or in excess of an appropriation, and from accepting voluntary services.
What is the Anti-deficiency Act?
Name 4 components in AF accounting classification.
The probability an unfavorable outcome or event will occur.
What is risk?
You can broaden your professional development as you acquire expertise, knowledge, and skill within Air Force and DoD environments: operational, staff, joint, and special duty.
What is breadth of experience?
The stages of the decision making model.
STEP 1: Issue Identification
STEP 2: Analysis
STEP 3: Development of Alternatives
STEP 4: Evaluation of Alternatives
STEP 5: Recommendation
STEP 6: Decision
STEP 7: Implementation
STEP 8: Continuous Evaluation
This gives a base authority to incur obligations for approved activities and limit the amount of funds that may be used within each appropriation.
What is an allotment?
These are the stages of disbursement accounting.
Commitment
Undelivered Orders Outstanding (UOO)
Accrued Expenditures Unpaid (AEU)
Accrued Expenditures Paid (AEP)
The magnitude of impact that particular inputs have on an analysis and its results.
What is sensitivity?
These are held in the fall and spring every year to have strategic conversations about personnel development to meet individual, FM, and Air Force needs.
What is the DT?