General
Your attitude and mindset while working.
What is being positive and encouraging at all times?
Staff should treat members as their responsibility, but NOT as these three types of relationships.
What are children, peers, or siblings?
Personal cell phones should not be used for calls, text or social media during this time.
What are program hours?
Whenever possible, staff should use these instead of physical contact to show approval and encouragement.
What are verbal praise and encouragement?
Staff cannot socialize with members outside of this organization without written approval.
What is the Boys & Girls Club?
If you are going to be late or cannot make your shift, this person should be contacted ASAP.
Who is your supervisor?
During activities and transitions, staff should do this instead of grouping together with other staff.
What is stand with and actively supervise the members?
Staff may NOT use personal phones or devices to take these club members.
What is photos?
These two forms of physical contact are specially recommended as appropriate ways to express encouragement.
What are handshakes, and high five?
You are a staff member and a parent asks if you can babysit their Club member on Saturday. According to the Code of Conduct, can you do it without written approval?
What is no?
This process should be used when requesting time off, preferably at least two weeks ahead.
Auris Time Off Request - In the App
This supervision technique requires staff to move around the group or area instead of remaining stationary.
What is active supervision?
Staff cannot share these personal forms of contact information with members.
What are personal phone numbers, personal email addresses, instant messaging, or social media accounts?
A hug, pat on the back, or arm around a member's shoulders should only happen under this condition.
What is in public or plain view of others?
Staff are prohibited from driving members in this type of vehicle.
What is their personal vehicle?
If you see an unsafe situation at the Club, this is what you should do.
What is report it immediately to your supervisor?
If a member's behavior becomes too difficult to manage, this is who you should ask for guidance and support.
Who is a Charlie? (lol or Ashley or Sue)
A staff member wants to text a member about tomorrow's Club activity because it's faster than email. According to the Code of Conduct, is this allowed?
What is no? Member communication by text message is not allowed.
Members are not permitted to do these two things with staff.
What are hang on staff or sit in their lap?
A member asks if they can come over to your house after Club. What should you say?
What is no? Staff cannot entertain members in their own home.
Staff members are expected to wear this during every scheduled shift.
What is your staff shirt?
Staff normally supervise approximately this many members in their group.
What is 15-20 members?
A staff member wants to show a member a funny adult-oriented meme on their phone during Club. Is this allowed?
What is no? Inappropriate, adult, provocative, or unprofessional materials should never be shared with members or be present on Club premises.
Unless there is an emergency, staff should NEVER do this with a member.
What is pick them up?
Name three off-campus activities that require written approval from the Executive Director.
What are socializing with members, babysitting/providing services for their family, driving members in a personal vehicle, entering a member's home, having members in your home, participating in non-Club activities with their family, or signing members out?