Your Documentation is Epic
Time to Talk About Time & Attendance
GOALS
OTHER
1

How long do we have to complete our documentation?

2 business days

1

When are schedules due in QGenda?

Thursday at noon

1

What are PFK's 2025 Words of the Year?

Focus, Simplify, and Measurable Progress

1

When are weekly numbers due?

Friday at 10am

2

What is needed prior to exchanging text messages with patients or caregivers?

Text/video consent form

2

Using the 3 minute rounding rule, what time would 7:59am to 8:01am round to?

8am

2

What is the BH Care Guide enrollment goal for 2025?

Achieve active BH CG enrollment to 90 (138 stretch goal) children on the Behavioral Health integrated and community Butterfly team by 12/31/2025.

-EOY 2024: 42

2

When and where is the BH & Co field day event?

4/17 at 3pm, Scioto Audubon Metro Park

3

True or False: Text messages can replace phone outreach attempts. 

FALSE

3

Using the 3 minute rounding rule, what time would 8:02am to 8:04am will round to?

8:03am

3

What is the BH Care Nav enrollment goal for 2025?

Achieve active CN enrollment of 1179 (1300 stretch goal) children on the Behavioral Health integrated and community Butterfly team by 12/31/2025.

-EOY 2024: 952

3

What does PDSA stand for?

Plan - Do - Study - Act

4

Who should be receiving the new case transfer checklist tasks?

Care Coordinators

4

Using the 3 minute rounding rule, what time would 7:56am will round to?

7:57am

4

What are our Care Nav top priority operational metrics?

– On time high-risk F2F%
– Refusal rate (impacts participation rate)
– Enrollment
– Goals met

4

What should be included in your Outlook invite when requesting a med rec?

The med rec request template!

- Name, MRN, type of med rec (enrollment, HRA review, TOC), who you will be calling, any anticipated questions or concerns, and any other helpful information (interpreter needs, upcoming appts, family immunization preferences, etc.)

5

What should a CMX do if they receive a case transfer checklist task?

Reassign to your Care Coordinator (just like TOC).

5

What do you do if an unforeseen patient need causes you to stay later than your scheduled end time?

- If 30 minutes or less, adjust the following day by the same amount of time.
- If greater than 30 minutes, discuss with TL.
- If unable to modify the following day, discuss with TL.

5

What is our BH Service Line Goal (aka OAK BH Domain Goal)?

Increase rate of 7 day follow up for mental health and substance abuse ED/PCD utilizations

5

DAILY DOUBLE

What would you like to see from me as your leader this year? What would you like to see from your teammates this year?