Your Documentation is Epic
How long do we have to complete our documentation?
2 business days
When are schedules due in QGenda?
Thursday at noon
What are PFK's 2025 Words of the Year?
Focus, Simplify, and Measurable Progress
When are weekly numbers due?
Friday at 10am
What is needed prior to exchanging text messages with patients or caregivers?
Text/video consent form
Using the 3 minute rounding rule, what time would 7:59am to 8:01am round to?
8am
What is the BH Care Guide enrollment goal for 2025?
Achieve active BH CG enrollment to 90 (138 stretch goal) children on the Behavioral Health integrated and community Butterfly team by 12/31/2025.
-EOY 2024: 42
DAILY DOUBLE
What would you like to see from me as your leader this year?
True or False: Text messages can replace phone outreach attempts.
FALSE
Using the 3 minute rounding rule, what time would 8:02am to 8:04am will round to?
8:03am
What is the BH Care Nav enrollment goal for 2025?
Achieve active CN enrollment of 1179 (1300 stretch goal) children on the Behavioral Health integrated and community Butterfly team by 12/31/2025.
-EOY 2024: 952
What does PDSA stand for?
Plan - Do - Study - Act
Who should be receiving the new case transfer checklist tasks?
Care Coordinators
Using the 3 minute rounding rule, what time would 7:56am will round to?
7:57am
What are our Care Nav top priority operational metrics?
– On time high-risk F2F: 90%
– Refusal rate (impacts participation rate): under 18%
– Enrollment: individualized per service line
– Goals met: 70%
What should be included in your Outlook invite when requesting a med rec?
The med rec request template!
- Name, MRN, type of med rec (enrollment, HRA review, TOC), who you will be calling, any anticipated questions or concerns, and any other helpful information (interpreter needs, upcoming appts, family immunization preferences, etc.)
What should a CMX do if they receive a case transfer checklist task?
Reassign to your Care Coordinator (just like TOC).
What do you do if an unforeseen patient need causes you to stay later than your scheduled end time?
- If 30 minutes or less, adjust the following day by the same amount of time.
- If greater than 30 minutes, discuss with TL.
- If unable to modify the following day, discuss with TL.
What is our BH Service Line Goal (aka OAK BH Domain Goal)?
Increase rate of 7 day follow up for mental health and substance abuse ED/PCD utilizations
DAILY DOUBLE
What would you like to see from your teammates this year?