Funnel
This place is where you clear 3 buckets; the prospects, unassigned and toured.
What is the pipeline?
This is the name of the program allows you to record your screen during your daily activities.
What is OBS?
This question will build rapport with pet owner
What is your cats name?
True or False
You stay in one role all day then the next day switch
FALSE
Your role will change after lunch (always check schedule to confirm!)
This website is where you find property DNA
What is "Monday"
The amount of time after a call is completed until you get thrown back into the phone queue
What is 45 seconds?
In zoom, this is the chat where you will find the link to the bridge (big zoom chat)
what is BH Contact Center?
This is the first thing you should ask a prospect
What is your name?
The amount of roles there are
What is 2?
1. Phone queue
2. Email and sms/ pipeline
This tab is where you find the engrain map.
What is "floorplan" tab
The tab that will have, application and admin fees, security deposit etc.
What is "leasing" tab?
This is the amount of time you should log in before clocking in
What is 15 mins?
What is "Wait to relate"?
True or False
When in the phone queue, you must only work Non verbal buckets in the pipeline
True!
This person is who we had our presentation with for the "Intro to The BHCC experience"
Who is "Noah Vanaman"?
All three types of tours
What is self guided, in person and live video (zoom)?
This is where you will see everyone's PTO request.
When speaking with a resident or vendor, before transferring the call it may be helpful to provide them with this.
What is the "local number"?
You must filter by______ when working the pipeline
What is "last contact"?
True or false
Your time card will be blank at the end of the week when it is time for approval.
True!
When on a phone with a prospect this tab is where you will find specific information for ex; floor level
What is amenities tab?
You will do this at the end of your shift everyday (involves all queues)
What is leave queues?
When dealing with a prospect who has a tour scheduled but no one is in the office it may be helpful to offer them this.
What is a "self-guided tour"?
AR is short for
What is "Action Required"?
The three questions all new agents must answer in their first Monday meeting.
1. Do you prefer Cakey brownies or Fudgy brownies?
2. What is your favorite dinosaur?
3. Would you rather keep your arms or legs?