Abbreviations
RTW
What is Return To Work
This is the first step in the Initial BHU Triage Referral process
What is determine if task was autogenerated or manually
Where can you find a link to the disability guidelines in use when the claim was created
Absence Management>Disability Guidelines
The is the period of time from the date of disability (DOD) to the date when benefits commence (BED/BEFD)
The Hartford's CEO
Who is Chris Swift?
LDW
What is Last Day Worked
What action do you take when you are able to complete your recommendation but want to stay involved to AM (Ability Manage)
What is Plan Next Steps
Where will you document your initial review of the claims overall findings and recommendation to the AA when referred via initial BHU Triage review task?
What is the Clinical Review Screen
This online tool can help you determine typical disability durations for specific diagnoses.
What is modern ODG?
There are multiple ways to contact HR. If you want to call them, what phone number would you use?
What is 877-472-8967
First Office Visit abbreviation
What is FOV
What DOT Physical Demands Category would a job fall into if they occasionally have to lift up to 20lbs?
What is Light
What is the Approved Thru Date for claim 30197893?
What is 10/3/2021
Your EE mentions that he is finding it hard to provide for his family of 3 young children on his disability benefit check. What local resource could you refer him to?
What is 211 or 211.org?
This program allows you to recognize a teammate and even redeem rewards received by your peers.
What is the Reward and Recognition Program?
BEFD
What is Benefit Effective Date
Upon review of the medicals, you see the EE also has physical conditions that may be impacting function, you could consider what action?
What is request a walk in
What is the primary ICD code/diagnosis for claim 30197893?
What is Major Depressive Disorder, F33.2
If an ER does not have a dedicated EAP for their company, we would provide the EE with what contact number?
What is The Hartford Group Benefits EAP: 800-964-3577
What is our next company holiday
Thursday, November 28, 2024
Iconnect>Work Tools>Holiday Schedule
EP
What is Elimination Period
What resource do you have available to help you develop questions to send to a medical provider for a diagnosis of Generalized Anxiety Disorder?
BHU Team Page SharePoint>Perfecting Questions updated 2024
If in your review, you note that the primary ICD code is incorrect, can you change the code to reflect the accurate diagnosis?
No. You must make the recommendation to the AA to make the code change.
Your EE wants to RTW, but is unsure about what her ER will say regarding her work restrictions. What internal resource could you use to assist?
What is a Vocational Case Manager (VCM)
There are multiple ways to contact My Tech Express (mTE). Name them.
What is mTE, Live Chat, 855-8WEHELP (893-4357)