Abbreviations
RTW
What is Return To Work
This is the first step in the Clinical Consultant Review process
1. Review AA question(s) in the Clinical Consultant Review task (do not close this task)
Where can you find a direct link to the disability guidelines (ODG) in THAA. ( what tab)
Absence Management>Disability Guidelines
The is the period of time from the date of disability (DOD) to the date when benefits commence (BED/BEFD)
What is Elimination Period
The Hartford's CEO
Who is Chris Swift?
LDW
What is Last Day Worked
What action do you take when you are able to complete your recommendation to the AA.
What is Complete Review action in the Clinical Review screen
Where will you document your plan next steps or complete review
What is the Clinical Review Screen
This online tool can help you determine typical disability durations for specific diagnoses.
What is modern ODG?
There are multiple ways to contact HR. If you want to call them, what phone number would you use?
What is 877-472-8967
First Office Visit abbreviation
What is FOV
What DOT Physical Demands Category would a job fall into if they occasionally have to lift up to 10 lbs?
What is Light
What is the Approved Thru Date for claim LTD claim 24900175?
What is 4/19/2020
Your EE mentions that he is finding it hard to provide for his family of 3 young children on his disability benefit check. What local resource could you refer him to?
What is 211 or 211.org?
This program allows you to recognize a teammate and even redeem rewards received by your peers.
What is the Reward and Recognition Program?
BEFD
What is Benefit Effective Date
Upon review of the medicals, you see the EE also has mental nervous conditions that might be impacting function, you could consider what action?
What is request a walk in
What is the primary ICD code for claim 46573025 ?
What is S42.145A
Where can you find typical acronym and abbreviations used at The Hartford?
What is the KMT. (Knowledge Management Tool)
What is our next company holiday
Memorial Day 5/26/2025
Iconnect>Work Tools>Holiday Schedule
EP
What is Elimination Period
What resource do you have available to help you develop questions to send to a medical provider for a diagnosis of Chronic Fatigue Syndrome and many others?
What is the Medical Management Library
(provider Clarification questions)
Should you change an ICD code if incorrect?
No. You would recommend the AA update the code(s).
An EE wants to RTW, but is unsure about what her ER will say regarding her work restrictions. What internal resource could you use to assist?
What is a Vocational Case Manager (VCM)
There are multiple ways to contact My Tech Express (mTE). Name them.
What is mTE, Live Chat, 855-8WEHELP (893-4357)