Abbreviations
RTW
What is Return To Work
This is the first step in the Initial STD Triage Referral process
What is Add Yourself As A Resource
Where can you find a link to the disability guidelines in use when the claim was created
Absence Management>Disability Guidelines
The is the period of time from the date of disability (DOD) to the date when benefits commence (BED/BEFD)
This is the next company holiday
What is Thanksgiving Day?
LDW
What is Last Day Worked
To add a medical provider for an STD claim, you would perform that activity on what screen
The STD Express Screen
In what claim task will you document your overall findings and recommendation to the AA?
What is the BHU Determination Task
This online tool can help you determine typical disability durations for specific diagnoses.
What is ODG?
There are multiple ways to contact HR. If you want to call them, what phone number would you use?
What is 877-472-8967
TCT
What is Telephone Call To
What DOT Physical Demands Category would a job fall into if they occasionally have to lift up to 20lbs?
What is Light
What is the Approved Thru Date for claim 30197893?
What is 10/3/2021
Your EE mentions that he is finding it hard to provide for his family of 3 young children on his disability benefit check. What local resource could you refer him to?
What is 211 or 211.org?
Which ERG is dedicated to finding ways for employees, associates and communities of The Hartford to advance the philosophy that every person is capable of full productivity in work and in life.
What is FAN?
BEFD
What is Benefit Effective Date
Once approval has been received for an Independent Medical Opinion (IMO), how long does the BHCM have to complete the vendor referral?
What is 2 Business Days?
What is the primary ICD code/diagnosis for claim 30197893?
What is Major Depressive Disorder, F33.2
If an ER does not have a dedicated EAP for their company, we would provide the EE with what contact number?
What is The Hartford Group Benefits EAP: 800-964-3577
Where can you find volunteer opportunities in your local area?
What is the Volunteer and Giving Site
EP
What is Elimination Period
What resource do you have available to help you develop questions to send to a medical provider for a diagnosis of Generalized Anxiety Disorder?
Employee and AP Questions>Medical Management Library>Letter Templates>AP Condition Specific Questions
If in your review, you note that the primary ICD code is incorrect, can you change the code to reflect the accurate diagnosis?
What is No. You must make the recommendation to the AA to make the code change.
Your EE wants to RTW, but is unsure about what her ER will say regarding her work restrictions. What internal resource could you use to assist?
What is a Vocational Case Manager (VCM)
There are multiple ways to contact My Tech Express (mTE). Name them.
What is mTE, Live Chat, 855-8WEHELP (893-4357)