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What is your trainer's complete name?
Jasmine Andrea C. Romero
What is a domain name?
A domain name is the human-readable address people use to access a website, such as example.com.
What is web hosting?
Web hosting is the service that provides the server space and resources needed to store and make a website accessible online.
Using a simple analogy, what is the difference between a domain and hosting?
The domain is like the business address, while hosting is like the land/building where the business operates.
If a customer already has an Instagram page, why might they still need a domain?
A domain gives the business its own professional web address and allows the business to have a website that it has more control over, rather than relying solely on a social media platform.
What are nameservers used for?
Nameservers tell the internet which DNS server is responsible for managing a domain's DNS records.
What does an A Record do?
An A Record points a domain or hostname to an IPv4 address, commonly directing visitors to the web server hosting the website.
What does an MX Record do?
An MX Record specifies which mail servers are responsible for receiving email for a domain.
A customer updates the A Record but forgets to update the www record. What could happen?
The main domain may point to the new server while www.example.com could still point somewhere else or fail to resolve properly.
What is DNS propagation?
It is the period during which DNS changes are distributed and reflected across DNS servers around the internet.
What is a subdirectory?
A subdirectory is a folder located inside another directory. For example, /public_html/blog/ is a subdirectory of /public_html/.
What is File Manager used for?
FTP, or File Transfer Protocol, is used to transfer files between a local computer and a web server.
What is FileZilla?
FileZilla is an FTP client that can be used to connect to a server and transfer files.
What is a staging site?
A staging site is a separate copy of a website used to test changes before applying them to the live website.
Why is a staging environment useful?
It allows changes, updates, themes, plugins, or other modifications to be tested without immediately affecting the live website.
What is PHP?
PHP is a server-side programming language commonly used to build dynamic websites, including WordPress.
Why is PHP important to WordPress?
WordPress is primarily built with PHP, and WordPress uses PHP to process requests and generate website content.
What is a database?
A database is where structured information used by a website is stored and organized.
Why does WordPress need a database?
WordPress uses its database to store information such as posts, pages, users, settings, comments, and other website data.
What is the .htaccess file?
.htaccess is a configuration file used by Apache web servers to control certain website behaviors, such as redirects, URL rewriting, access rules, and caching.
What is wp-config.php?
It is an important WordPress configuration file that contains settings such as database connection information and other configuration options.
Why shouldn't an agent assume that a customer already knows how to perform a technical task?
Assuming can lead to confusion and missed steps. The agent should verify the customer's knowledge and guide them appropriately.
A customer says, "My domain is registered, but I don't have a website yet. Why can't people see my website?" What would you explain?
Having a registered domain only provides the web address. The domain also needs to be connected to hosting where the website files are stored.
A customer wants to make changes to their WordPress website but doesn't want to risk breaking the live site. What would you recommend?
Use a staging environment to test the changes first.
A customer wants to upload website files directly to their hosting account. What tool could they use?
They can use the hosting File Manager or an FTP client such as FileZilla.