Brinks Home
Who is our CEO?
William Niles
This sensor detects dangerous gas that is tasteless and odorless.
CO detector
This resource is the general source of information for the company.
The Hub
What is the monthly cost for a customer to add BHP to their account?
$7.99
What are the 3 ways we can alternatively verify a customer?
Last 4 of SSN, Last 4 of PAP, Name & contact numbers for 2 emergency contacts (other than the caller)
What department receives alarm signals and contacts our customers in the case of an alarm?
Alarm Response Center
What are the 2 sources of power for any alarm panel?
AC power and backup battery
This resource is where you will be working on Brinks Home University courses to level-up your knowledge!
Learning Center (Litmos)
True or False: When a customer purchases an item from a 3rd party store, it would be covered under BHP.
False
Under which tab in MAS can you confirm or change the customer's billing information?
Customer Site Tab/window
Name 3 of our 5 Employee Resource Groups. (Double points if you can name all 5!)
VERGE
BEAT
W.O.W.
Latinx
Phoenix
What color light would you have on a camera in AP mode?
This tool will guide you through your calls and give you hints based on your conversation with a customer.
Cresta
If the customer uses their Brinks Home Plus plan, how long do they need to stay enrolled?
12 months from initial enrollment.
What is the hotkey for changing the caller in MAS?
ALT + F, I, A
Service, Accountability, Customer Focus, Growth and Integrity are all a part of Brinks Home's _________.
Core Values
What is the standard frequency for the IQ2?
319.5MHz
You can go here if you need guidance and directions on programming a panel.
TechHelp File
This is the cost for a truck roll with the new BHP.
$75
What is the 2nd step in the Eight Steps for accessing an account in MAStermind?
Verify the Caller
What year was Monitronics founded?
1994
What is the piece inside of a door/window sensor that detects the magnet, and tells the sensor if it is opened or closed?
Reed switch
This resource can provide you VIDEO walk-throughs of various common items on different panels.
Tech Hub
What accounts are ineligible for Brinks Home Plus?
DIY Customers & Commercial / National accounts
To determine the customer's due date, how many days should be added to the last statement date?
20 Days