WAZE/CAD/INRIX Alerts
Who enters a Waze Alert & who enters a CAD Alert for the TMC to receive them in Dashboard?
Waze = citizens
CAD = Law Enforcement / State Radio
How many Wave Radio profiles does the TMC have?
7
A Waze Alert comes in. You check the CCTV in the area and locate a red SUV on the right shoulder. You also see there is a preset made for this vehicle, and it is already in our system.
What do you do with this Alert/Incident?
Verifcation Method = Camera
Comments = Already in system
Click "Un-Confirmed" due to already being in our system and Waze didn't inform you of a new incident.
When is the TMC responsible for monitoring Sprout Social?
3:30 PM to 8 AM during weekdays and continuously during all weekends and all holidays.
How many exits are there in the TMC?
2
**BONUS QUESTION**
As the TMC exits up the stairs by the dock doors, what area should be checked before exiting the building?
When would you confirm a Waze/CAD Alert vs "un-confirming" them? (4 total answers)
(1 = Confirm)
(3 = Un-Confirmed)
Confirm = located per CCTV
Un-Confirmed = No CCTV, Already in System, Nothing seen on CCTV.
How many TAC regions are there in Iowa?
6
**DAILY DOUBLE**
If you are provided a TAC Channel for an active incident, what do you do with that information?
A phone call comes into the TMC. Per the TMC Phone SOP, how should you answer the call?
"Traffic Management Center, this is "So-So."
(True/False) The TMC uses a 2-factor Authentication to recive an email in the TMC's Outlook Inbox to log into Sprout Social and then the TMC must monitor the "TMC monitoring Inbox"
True
(True/False) Each workstation has its own phone login, which can be located on one of the 3 computer monitor screen stickers at said workstation.
False -> Each workstation has its own phone login, which can be located on each CISCO Phone screen.
**BONUS QUESTION**
How would you dial out for this phone number?
1-800-339-7908
INRIX Alerts are also known as what alerts, which post on the Video Wall?
Bottleneck Alerts
Send the systems interruption email, located on the TMC SharePoint Site.
If the TMC is evacuated, who should the TMC notify? (4 total answers)
ELG Text Group
TMC On-Call (if not in office)
All DPS MACH Chats
All HH's
Who can save generic TMC posts to quickly respond to citizens?
DOT Social Media Group
When the TMC evacuates, where should everyone meet up?
In the DOT's parking lot, in the 2nd full row of cars.
What are 6 ways the TMC can verify a Waze/CAD/INRIX alert, per their SOPs?
CCTV
Highway Helpers
MACH Chat
Radio Console monitoring
Telephone contact with State, County, or local dispatch offices
DOT Maintenance Staff
Regarding the ISICS Radio, you click on a station and then press and hold what button icon to transmit a broadcast?
click the lightning bolt icon
The TMC is unable to access Sprout (DOT Social Media site). Who needs to be done? (3-4 total answers)
- Verbal communication to someone on the Outreach & Development Team (call tree in SOP).
- DOT On-Call
- TMC On-Call
- Then email the Social Media Group everything known about the issue.
What would you do with the below Sprout Social message?
"There is a pothole on I-80/35 near Hickman that still isn't fixed. Is anyone aware of this issue?"
As for clarity on the pothole location (direction/lane impacts), so we can contact the garage.
Then work an RFS event for the roadway defect.
Per the TMC Phone SOP, what 6 critical pieces of information should an operator gather when gathering information for an Unplanned Incident?
Source
Incident Type
Location
Road Impact
Damages
Is DOT Assistance needed?
Fill in the "Blanks" with a Percentage Amount:
Per the INRIX SOP, the INRIX alerts that are imported into the TMC Dashboard denote a slower traffic condition of "BLANK" or less of the historic average speed, while the INRIX alerts displayed on the Video Wall Dashboard denote a slow traffic condition of "BLANK or less of the historic average speed.
The INRIX alerts that are imported into the TMC Dashboard denote a slower traffic condition of 30% or less of the historic average speed, while the INRIX alerts displayed on the Video Wall Dashboard denote a slow traffic condition of 50% or less of the historic average speed.
Per the Wave Radio SOP, what are the primary talkgroups to monitor daily? (8 total)
HELPER DM 1
HELPER CB 1
HELPER SC 1
HELPER IC 1
HELPER DAV 1
MICRN Call (National Weather Service)
TMC1 (Closed circuit channel between TMC and State Radio)
TMC2 (Closed circuit channel between TMC and State Radio)
Recently we had an update to Wave that caused issues for radios 4 & 6.
When logged into Wave Radio, you are unable to drag/drop radios to monitor the talkgroup. What do you need to do to correct this issue per Samir's email sent on 7/25/25?
Clear CACHE/browsing history -> Remove the Motorola Extension in Chrome -> Unistall the Motorola App Plugin on your workstation -> Restart computer -> Relog into radios and redownload the Motorola App Extension & Plugin.
When "Tasking" a message, what should be selected under the "TEAM Queue" & "Assignee" sections for the message to be passed onto the Social Media Group?
TEAM Queue = OBD social
Assignee = Unassigned
Regarding TMC evacuations, what are the first 5 steps the TMC should do, if able to do so safely?
Step 1) Ensure the TMC phones are all logged out to transfer phone calls to the TMC mobile phone.
Step 2) Take the TMC mobile phone with you when evacuating.
Step 3) Take all the Highway Helper push-to-talk radios with you when evacuating.
Step 4) Send a MACH message to all state radio facilities with the following: The TMC is evacuating the building due to _____, call 515-233-3300 to reach TMC staff.
Step 5) Take a minimum of one TMC Laptop with power cord, and MiFi device, when evacuating.