Bias 1
Janet, the shift manager at Target remembers that one of her workers Roland was not on time for his shift this past week and writes him up Even though it was his first time being late. This is an example of Sunk Cost Bias.
False- This is an example of Availability Bias due to Janet using only the information of Roland being late this week and not taking into account all of the other times he has been on time.
Did we cover the 9 biases in class
True- We covered them in class.
The most widely known two types of informal communication channels are the grapevine and over the phone communication.
False- It is the grapevine and face-to-face communication. Face-to-face builds relationships and trust, also shows respect for employees as individuals, and is highly motivating.
Which of the following is a barrier to communication:
a)Vertical
b)Informal
c)Horizontal
d)Non-verbal
Answer- D. Non-verbal communication is all about how unwritten and unspoken messages may be misleading.
Robert is the main leader of a tech team that is currently developing software to help decrease load time for the latest video game console.The company has put in well over their budget but despite that they continue on because they put so much into it. This is an example of the Sunk Cost Bias
True- This is the Sunk Cost Bias because the team refuses to let the project go to waste because of the amount of time and money that they have put in.
Doubling down on a controversial merger that may bankrupt a company would be the
a)Shopping Bias
b)Escalation of Commitment Bias
c)Educational Bias
d)Framing Bias
Answer B- This is an Escalation of commitment bias because it shows that there is an increase in commitment to this project. Now this differs from the Sunk Cost Bias because they are not putting more resources into this merger because of previously allocated ones.
. You give some people street directions, but since they only nod their heads and don't repeat the directions back to you, you don't really know whether you were understood. This is known as ______ barrier.
Answer: Feedback barrier, easily understood as the recipient does not respond enough
To be an effective communicator is when you transmit your message accurately in the least amount of time and to be an efficient communicator is when your intended message is accurately understood by the other person.
False, an effective communicator is when your message is understood by the other person and an efficient communicator is when you can convey the message in the shortest amount of time needed.
Jim, a first time ebay user has been scammed by a seller with no previous sales and no feedback. He thinks that all of ebay is a scam and refuses to ever use it again despite all of the users and reviews telling him other. This is an example of representativeness bias.
True- The representative bias has one generalizing something from one event or one action.
Barry has made plenty of right choices when it comes to running his business. He has an upcoming project that requires a lot of time and effort in doing but he is overly confident in his ability to get this done. Barry is currently doing the
Answer Overconfidence Bias- Barry isn't really taking in the scope of his problem and instead thinks it will be alright because he has the utmost confidence in his abilities as a decision maker.
Because you were texting during a class lecture, you weren't listening when the professor announced a new assignment that is due tomorrow. This is known as ___barrier.
Answer: Receiver barrier, the message simply does not get received.
A CEO of a company is scheduling a meeting with a subordinate and he informs him that the meeting will be a face-to-face meeting, instead of the typical email that usually gets sent out to him about changes that are going to be happening. This is a(n) example of __ richness.
Answer- High media richness. High media richness is the best for non-routine situations.
Brandon is in an argument with his friends about a new movie that has gotten mixed reviews. He praises the reviews that say the movie was very good but dismisses and criticizes the ones that say the movie was bad. This is an example of the
a) Overconfidence Bias
b)Hindsight bias
c)Recency Bias
d)Confirmation Bias
Answer D- This is the confirmation bias because Brandon only views the reviews that support the movie as reliable and discounts the ones that do not support his view as unreliable.
Amanda recently rolled out a new a new product that has been off to a rocky start. The first online article she reads is that the product is basically dead on arrival but many others after it say that the slow start will get a big increase around Christmas time. Amanda chooses to abandon the product because of the first article saying it would fail. Amanda committed the ______ and adjusting bias.
Answer- Anchoring and Adjusting bias. Amanda used the initial response to the new product and chose to abandon the project because of it.
If your vocabulary is lacking or English is not your first language, and you are trying to express something to a supervisor, coworker or subordinate and you are having difficulty expressing what is is you mean to say. This is an example of _ barrier.
Answer- Encoding, the struggle of not getting the message to be expressed correctly.
Tony is going to be training a new hire in his department for the next week, the new hire is questioning Tony quite a bit throughout the process and Tony's response to him is that “Listen to me, I’ve worked here 20 years.” in an aggressive tone is an example of ___ communication.
Answer- Defensive communication- Tony is being aggressive instead of being assertive and having empathy for the new hire.
The tendency of decision makers to be influenced by the way a situation or problem is presented to them is the
a)Sunk Cost Bias
b)Representative Bias
c)Framing Bias
d)Closing Bias
Answer C- This is the framing bias because many people would rather hear what they can gain from something rather than what they can lose.
Jessie thought that material she learned in class was very easy and thought she didn't need to study. When she took a test the next class she forgot nearly everything and got a low score. Jessie attributed to the
Hindsight Bias- Jessie thought that her test was going the exact way that she predicted and chose not to study.
High level management use formal communication channel in order to ensure that the chain of command is being followed, which of the following is not apart of formal communication:
a. Vertical
b. Horizontal
c. Internal
d. External
Answer- Internal
BONUS QUESTION
What is Dale Carnegie’s classic three step process to being an effective speaker?
Tell them what you’re going to say
Say it
Tell them what you said