In the know
Customers can receive a $5 credit per eligible line up to 8 lines. Eligibility is dependent on the customer's rate plan.
What is Autopay?
This feature keeps you connected while traveling in Canada and Mexico with unlimited talk, text, and data with up to 5GB of high-speed data (or a maximum of your plan's high-speed data allotment, whichever comes first).
What is Mobile Without Borders (Canada and Mexico)?
This expires after 5 uses or 30 minutes, whichever comes first.
What is a Token?
This provides unlimited messaging and high-speed data service, plus a variety of Un-carrier benefits on postpaid customer tablets.
What is the Magenta Tablet Plan?
Lines can be suspended for 39 months at a time.
What is Military Suspend?
This resource should be used on every call.
What is C2?
You use this doc to check what percentage or grace period a customer could be charged or given.
What is Late Fee Doc?
This is our way of giving customers the proper thanking they deserve for being with T-Mobile.
What is T-Mobile Tuesdays?
Provides qualified customers credit that can be used to purchase devices or accessories and pay for them in monthly installments.
What is Equipment installment Program (EIP)?
Features that provide customers with device replacement options if their device is lost, stolen, or damaged.
What is Protection<360>?
This is a charge of $20 dollars per line up to 3 lines.
What is Restoral Fees?
This feature allows the ultimate call control center that gives customers full control of all T-Mobile's scam protection options.
What is Scam Shield Premium feature?
This provides unlimited voice, messaging and 4G LTE data service, plus a variety of Un-carrier benefits to postpaid customers using an Apple Watch Series 4 or newer.
What is Apple Watch Standalone Plan?
This contains 32 Numbers.
What is an eSim?
This Feature lets customers block text messages (SMS), picture messages (MMS), Instant Messages (IM), and emails.
What is Message Blocking?
Signature Response
Use of tools and resources
Save Attempts
Assume the Payments
Self-Help
What are Non-Negotiables?
We're helping customers join the Un-carrier by reimbursing them for device payment plans and service contracts (up to $650 per line) when they sign up for qualifying service, complete an eligible port-in, purchase a new phone or tablet, and trade-in a phone or tablet.
What is Carrier Freedom?
This gives customers the option to block chargeable content billed through T-Mobile (including Third-Party (e.g. Google Play Store) and T-Mobile branded premium products and services.
What is Content Blocking Feature?
This is the Un-carrier’s exclusive, all-in-one connected car solution that can easily transforms your car into a rolling Wi-Fi hotspot and gives you extensive added vehicle diagnostics, safety and security features.
What is Sync-Up
This contains 19 numbers
What is a Physical Sim Card or pSim?
The ultimate call control center that gives customers full control of all T-Mobile's scam protection options.
What is Scam Shield Premium feature?
This is a benefit included in Protection<360>.
What is Screen protector replacement?
This is the website you can send to your customer or help them with if they are traveling outside the country.
What is Digits Talk and Text Plans
When combined with Magenta plans, this add-on provides customers with 20GB of high-speed mobile hotspot, HD video, 2x international roaming speeds, plus unlimited Gogo Inflight Wi-Fi, Name ID and Voicemail to text for voice lines.
What is PlusUp add-on?