Patient Safety 101
A potential event that is caught prior to harm reaching the patient.
What is a near miss/good catch?
This is one of the most common types of medical error in health care.
What is a medication error?
A method for patient education that has the patient repeat back the information that they understood.
What is teach back?
The safest place for pedestrians to cross the street.
What are crosswalks?
PFAC
What is Patient Family Advisory Council?
Communicated to report a patient or employee safety event or concern.
What is a safety event report?
An interdisciplinary process of reviewing a complete list of medications that a patient has been taking.
What is medication reconciliation?
Someone who expresses the needs or desires of the patient.
What is a patient representative/advocate/ health care proxy?
Performing this action is the number one evidence-based method to prevent infection (outside of the pandemic).
What is hand hygiene?
RCA
What is Root Cause Analysis?
These two identifiers are used prior to administering medications, performing treatments, and obtaining specimens.
What are name and date of birth?
What you must do to a medication or solution that is transferred from the original packaging to another container.
What is label the container?
Patients with limited English proficiency, or who are deaf/hard of hearing have the right to this when receiving care.
What is an interpreter?
This three-word phrase refers to what to do in an active shooter scenario.
What is run, hide, fight?
PSAW
What is Patient Safety Awareness Week?
According to this organization, approximately 40% of patients experience harm in ambulatory and primary care settings, with 80% of these harms being preventable.
What is the World Health Organization?
Drugs which, by the nature of their name, are involved in a high percentage of medication errors or adverse outcomes.
What are Look-alike/Sound-alike medications?
These are sent to patients by mail, email, or text to ask for feedback on their care.
What are patient experience surveys?
Feeling safe to speak up about errors without fear of punishment.
What is psychological safety/culture of safety?
PDSA
What is Plan Do Study Act?
Supports existing safety and quality initiatives by making it safe for employees to report errors without fear of punishment.
What is culture of safety/just culture?
This is the most common type of vaccine administration error.
What is incorrect vaccine?
This function manages service recovery with patients who have concerns about their care or experience.
What is patient relations?
This organization sets safety standards in the workplace.
What is OSHA?
HIPAA
What is the Health Insurance Portability and Accountability Act?